IT Operations Admin - Service & Asset Coordination

Xcellink Pte Ltd; Singapore; On-site; SGD 42,000 - 58,000; Full time

Job summary

Xcellink Pte Ltd in Singapore is seeking an organized IT Operations Administrator to provide administrative support to the IT Operations team at a customer site. The role focuses on coordinating service requests, maintaining inventory, and preparing operational records while ensuring timely completion of tasks in a fast-paced IT environment.

Ideal candidates have at least 1 year in admin or IT support coordination, solid Microsoft Office skills, and good communication, with ITSM familiarity as a

Qualifications

• Minimum 1 year of experience in an administrative, operations support, or IT support coordination role.
• Familiarity with ITSM tools would be an advantage.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Good written and verbal communication skills.
• Basic knowledge of End User Computing Devices (EUCD) would be an added advantage.
• Strong organizational skills with attention to detail.
• Ability to multitask and work independently in a customer-facing environment.

Responsibilities

• Create and manage service request tickets in the ITSM system on behalf of support teams and users.
• Track service requests and ensure completion within agreed turnaround times.
• Assist in monitoring and maintaining clean laptop inventory levels.
• Coordinate and schedule appointments for IT-related activities and services.
• Maintain accurate records of IT assets and inventory stored onsite.
• Provide administrative support to the IT Operations team.
• Prepare and update operational records, reports, and documentation.
• Support ad-hoc administrative and operational tasks as assigned.

Skills

Organizational skills

Coordination

Communication

Multitasking

Tools

ITSM tools

Microsoft Office

Job description

Xcellink Pte Ltd in Singapore is seeking an organized IT Operations Administrator to provide administrative support to the IT Operations team at a customer site. The role focuses on coordinating service requests, maintaining inventory, and preparing operational records while ensuring timely completion of tasks in a fast-paced IT environment.

Ideal candidates have at least 1 year in admin or IT support coordination, solid Microsoft Office skills, and good communication, with ITSM familiarity as a