Service Engineer - AMK - Medical MNC #HMS

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 31,000 - 36,000; Full time

Benefits offered by this job

Mobile allowance 150 SGD

Transport allowance driving 900 SGD

Transport allowance riding 500 SGD

Taxi arrangement if not driving

Job summary

Recruit Express Pte Ltd is seeking a Service Engineer for AMK, Singapore to maintain, troubleshoot, and repair medical equipment. Basic salary ranges SGD 2,800–3,200 with mobile and transport allowances. Roles involve customer liaison, standby support, and documentation compliance to ensure uptime and service quality.

Office-based position with on-site responsibilities; experience with service coordination and RCA support is a plus. Standby rotations and after-hours support may be required.

Qualifications

• No formal qualifications listed in the ad.

Responsibilities

• Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability
• Perform incoming inspections of equipment and spare parts
• Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment
• Complete service tasks according to the planned schedule and in compliance with the manufacturer's recommended procedures
• Execute assigned daily tasks within the specified timeframe
• Escalate issues in a timely manner when required
• Collaborate with customers, vendors, and internal departments to support service activities
• Support Root Cause Analysis (RCA) efforts and assist in incident investigations
• Provide clear and professional responses to customer enquiries regarding service issues and technical clarifications
• Participate in standby duty rotation to provide technical phone support
• Support urgent or unscheduled technical operations outside standard working hours when necessary
• Maintain accurate and complete documentation for all service activities, with customer acknowledgement where required
• Submit Service Reports promptly upon completion of each job
• Ensure all work complies with technical specifications and quality standards
• Develop and strengthen the technical skills and knowledge of Service Engineers through coaching, mentoring, and hands-on training
• Identify team skill gaps and establish appropriate training and competency development plans
• Provide technical guidance and support for complex equipment issues and troubleshooting activities
• Promote knowledge sharing and establish best practices within the service team
• Conduct detailed analysis of equipment failures, recurring issues, and machine performance
• Identify root causes and recommend corrective and preventive actions to improve equipment reliability
• Review service history, machine data, and technical reports to identify trends and opportunities for improvement
• Work with vendors and internal teams to implement machine modifications, technical improvements, and long-term solutions
• Develop and maintain troubleshooting guides, service procedures, technical documentation, and training materials
• Standardize troubleshooting and maintenance practices across the service team
• Drive continuous improvement initiatives to improve equipment uptime, service efficiency, and customer satisfaction
• Share lessons learned and technical findings with the wider team to prevent recurrence of issues

Job description

Service Engineer | AMK |Medical MNC

Office: AMK

Basic salary: $2,800 - $3,200, depending on experience

Allowances: Mobile $150; transport - $900 if driving, $500 if riding a bike, taxi arrangement if not driving

Key responsibilities

Technical & operational

• Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability
• Perform incoming inspections of equipment and spare parts
• Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment
• Complete service tasks according to the planned schedule and in compliance with the manufacturer's recommended procedures
• Execute assigned daily tasks within the specified timeframe

  Service support & coordination

  • Escalate issues in a timely manner when required
  • Collaborate with customers, vendors, and internal departments to support service activities
  • Support Root Cause Analysis (RCA) efforts and assist in incident investigations

  General

  • Provide clear and professional responses to customer enquiries regarding service issues and technical clarifications
  • Participate in standby duty rotation to provide technical phone support
  • Support urgent or unscheduled technical operations outside standard working hours when necessary

  Documentation

  • Maintain accurate and complete documentation for all service activities, with customer acknowledgement where required
  • Submit Service Reports promptly upon completion of each job
  • Ensure all work complies with technical specifications and quality standards

  Team development & technical leadership

  • Develop and strengthen the technical skills and knowledge of Service Engineers through coaching, mentoring, and hands-on training
  • Identify team skill gaps and establish appropriate training and competency development plans
  • Provide technical guidance and support for complex equipment issues and troubleshooting activities
  • Promote knowledge sharing and establish best practices within the service team

  Machine analysis & improvement

  • Conduct detailed analysis of equipment failures, recurring issues, and machine performance
  • Identify root causes and recommend corrective and preventive actions to improve equipment reliability
  • Review service history, machine data, and technical reports to identify trends and opportunities for improvement
  • Work with vendors and internal teams to implement machine modifications, technical improvements, and long-term solutions

  Continuous improvement & documentation

  • Develop and maintain troubleshooting guides, service procedures, technical documentation, and training materials
  • Standardize troubleshooting and maintenance practices across the service team
  • Drive continuous improvement initiatives to improve equipment uptime, service efficiency, and customer satisfaction
  • Share lessons learned and technical findings with the wider team to prevent recurrence of issues