Service Engineer

Makino Asia Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Makino Asia Group is seeking a Field Service Engineer to install and commission machining centres and EDM machines at customer sites. You will conduct pre-installation and post-installation visits, provide on-site service and troubleshooting for local and overseas customers, and respond to issues with scheduled and unscheduled support.

The role requires strong electrical troubleshooting, good MS Office skills, and willingness to travel to client sites, including weekends or nights as needed.

Qualifications

• Diploma in related technical field with at least 2 years’ experience in a machine tool or CNC service role.
• Experience in installation and service of CNC machines is preferred.
• Strong electrical troubleshooting ability is advantageous.
• Good communication and interpersonal skills with ability to travel to clients on standby weekends/nights.

Responsibilities

• Provide installation and commissioning of machining centres or EDM machines at customer sites.
• Conduct pre-installation assistance and post-installation visits.
• Provide field service support and troubleshooting for local and overseas customers.
• Respond to customer complaints and perform scheduled/unscheduled service.
• Educate customers on basic maintenance and technical support of machine tools.

Skills

Field Service

Electrical troubleshooting

MS Office

Communication skills

Travel readiness

Education

Diploma in technical field

2 years of experience in machine tool field

Tools

MS Office

Job description

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
• Conduct pre-installation assistance to customer as well as post installation visit and check up.
• Provide field service support and troubleshooting to the machines for local & overseas customers
• Responds to customer complaints and Perform scheduled and un-scheduled service support.
• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
• Prepare complete service reports and details on daily service job and customer correspondence
• Educate customers on basic maintenance & technical support of machine tool for customer's benefits
• Properly document, label, and return all defective parts resulting from service and repair
• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
• Ensure all tools and equipment provided is kept safe, and secure.
• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
• Provide technical support to other Field Service engineers in the field.
• Develop and maintain relationship with customers
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• Minimum Diploma in related technical field plus two years of experience in a machine tool related field
• At least 2 years experience in the related field as Service Engineer preferably in the installation & service of CNC machines.
• Strong electrical trouble shooting experience is an added advantage
• Good in MS Office and general computer knowledge
• Passion on Field Service
• Good Communication & Interpersonal skills
• Ability to travel to clients on standby weekends / night
• Able to travel from time to time for project & regional support