Service Engineer

DKSH; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

DKSH is seeking a Service Engineer to deliver technical support, installation, and after-sales services for advanced automation equipment. The role emphasizes building strong customer relationships and driving service excellence across the DKSH portfolio.

Applicants should have a Diploma in Electrical/Electronic/Mechatronics and 3–5 years in Semiconductor/SMT or be a fresh graduate. Travel overseas on short notice is expected; strong communication and teamwork are essential.

Qualifications

• Diploma in Electrical/Electronic/Mechatronics required or equivalent.
• 3–5 years of relevant experience in Semiconductor/SMT preferred; fresh graduates are welcome.
• Hands-on with at least one listed equipment (laser welders, laser marking, UV curing, X-ray).
• Familiarity with Vacuum/Atmospheric Plasma or VJE Rework Systems is a plus.
• Willingness to travel overseas on short notice; able to work independently and in a team.
• Strong communication skills and customer-facing mindset.

Responsibilities

• Support service sales targets by identifying new opportunities with sales and service teams.
• On-site installation and commissioning of automation equipment at customer sites.
• Deliver training to customers on operation, setup, and maintenance.
• Provide after-sales technical support and service activities for optimal equipment performance.
• Conduct product application testing to validate performance and functionality.
• Build strong customer relationships and position DKSH as a trusted solutions provider.
• Provide project progress updates to the reporting manager.
• Manage administrative and coordination tasks as required.

Skills

Communication

Travel readiness

Independent worker

Education

Diploma in Electrical/Electronic/Mechatronics

Tools

Laser Welders

Laser Marking Systems

UV Curing Equipment

X-ray Systems

VJE Rework Systems

Job description

About The Role

The Service Engineer is responsible for delivering technical support, installation, and after-sales services for advanced automation and precision equipment within DKSH's Technology business. This role is integral to building strong customer relationships and driving service excellence across DKSH's growing solutions portfolio.

What You Will Deliver

• Support the achievement of service sales and solutions targets by identifying and developing new opportunities, working closely with sales and service leaders and account teams to continuously grow the prospect and opportunity pipeline
• Conduct on-site installation and commissioning of automation equipment at customer sites
• Deliver training to customers on the operation, setup, and maintenance of equipment
• Provide after-sales technical support and service activities to ensure optimal equipment performance in the field
• Conduct product application testing for customers to validate performance and functionality
• Develop and build strong relationships with customers, positioning DKSH as a trusted and reliable solutions provider
• Provide regular project progress updates to the reporting manager
• Administrative duties and coordination tasks as required

What You Bring

• Diploma in Electrical Engineering, Electronic Engineering, or Mechatronics
• 3 to 5 years of working experience in a similar field, preferably within the Semiconductor or Surface Mount Technology (SMT) industry
• Fresh graduates are welcome to apply
• Hands-on experience with at least one of the following equipment types:
  • Laser Welders
  • Laser Marking Systems
  • Ultraviolet (UV) Curing Equipment
  • X-ray Systems
• Familiarity and working knowledge of at least one of the following:
  • Vacuum Plasma Systems
  • Atmospheric Plasma Systems
  • VJE Rework Systems
• Willingness and ability to travel overseas on short notice
• Ability to work independently with initiative, as well as collaboratively within a team environment
• Good communication skills

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Engineering.

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