Service Engineer

DKSH Singapore Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

DKSH Singapore Pte Ltd is seeking a Service Engineer to deliver technical support, installation and after-sales services for advanced automation equipment. You will work to build strong customer relationships and drive service excellence across DKSH's Technology solutions portfolio.

You will install and commission equipment on-site, train customers on operation and maintenance, and provide timely post-sales support plus regular progress updates to your manager.

Qualifications

• Diploma in Electrical, Electronic or Mechatronics engineering.
• 3–5 years of relevant experience in semiconductor/ SMT is preferred.
• Hands-on with laser welders, laser marking, UV curing or X-ray systems.

Responsibilities

• Provide on-site installation and commissioning of automation equipment.
• Deliver training to customers on operation, setup and maintenance.
• Provide after-sales technical support and service activities.
• Conduct product applications testing to validate performance.
• Maintain client relationships and report progress to management.
• Perform administrative and coordination duties as required.

Skills

Good communication skills

Teamwork

Independence

Willingness to travel

Education

Diploma in Electrical Engineering

Diploma in Electronic Engineering

Diploma in Mechatronics

Tools

Laser Welders

Laser Marking Systems

UV Curing Equipment

X-ray Systems

Vacuum Plasma Systems

Atmospheric Plasma Systems

VJE Rework Systems

Job description

About the Role

The Service Engineer is responsible for delivering technical support, installation, and after-sales services for advanced automation and precision equipment within DKSH's Technology business. This role is integral to building strong customer relationships and driving service excellence across DKSH's growing solutions portfolio.

What You Will Deliver

• Support the achievement of service sales and solutions targets by identifying and developing new opportunities, working closely with sales and service leaders and account teams to continuously grow the prospect and opportunity pipeline




• Conduct on-site installation and commissioning of automation equipment at customer sites




• Deliver training to customers on the operation, setup, and maintenance of equipment




• Provide after-sales technical support and service activities to ensure optimal equipment performance in the field




• Conduct product application testing for customers to validate performance and functionality




• Develop and build strong relationships with customers, positioning DKSH as a trusted and reliable solutions provider




• Provide regular project progress updates to the reporting manager




• Administrative duties and coordination tasks as required

What You Bring

• Diploma in Electrical Engineering, Electronic Engineering, or Mechatronics




• 3 to 5 years of working experience in a similar field, preferably within the Semiconductor or Surface Mount Technology (SMT) industry




• Hands-on experience with at least one of the following equipment types:

  
  
  
  

  • Laser Welders

  
  

  • Laser Marking Systems

  
  

  • Ultraviolet (UV) Curing Equipment

  
  

  • X-ray Systems

  
  
  
  



• Familiarity and working knowledge of at least one of the following:

  
  
  
  

  • Vacuum Plasma Systems

  
  

  • Atmospheric Plasma Systems

  
  

  • VJE Rework Systems

  
  
  
  



• Willingness and ability to travel overseas on short notice




• Ability to work independently with initiative, as well as collaboratively within a team environment




• Good communication skills

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technology Services.