Customer Service Engineer

Ushio Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ushio Asia Pacific Pte Ltd is seeking a Field Service Engineer to provide on-site technical support for customers, including installation, maintenance, troubleshooting and repair of equipment.

The role requires strong problem-solving and customer service skills and the ability to work with the Japan headquarters. You will perform preventive maintenance, prepare reports, and travel domestically and internationally as needed, including training in Japan.

Qualifications

• Diploma or Bachelor's degree in Electrical/Mechanical/Mechatronics or related field.
• 2–3 years of relevant Field Service Engineer experience.
• Experience in semiconductor, PCB, or packaging substrate industries is a plus.
• Willingness to travel domestically and to Japan for training.
• Ability to communicate in Japanese is an advantage.

Responsibilities

• Provide on-site technical support to clients, including installation, maintenance, troubleshooting, and repair.
• Address and resolve customer issues promptly and professionally.
• Conduct routine inspections and preventive maintenance to minimise downtime.
• Prepare and submit service reports and maintenance records accurately.
• Travel domestically and overseas for installation, servicing, training, and support.
• Be available for emergency support and outside regular hours when needed.
• Collaborate with Japan headquarters and technical teams.

Skills

Technical troubleshooting

Customer service

Communication (Japanese advantageous)

Field service

Willingness to travel

Education

Electrical/Mechanical/Mechatronics degree

Tools

Laser Licence (N3)

Job description

Job Description

• Provide on-site technical support to clients, including equipment installation, maintenance, troubleshooting, and repair.
• Address and resolve customer issues promptly and professionally.
• Conduct routine inspections and preventive maintenance to ensure optimal equipment performance and minimise downtime.
• Continuously update technical skills and knowledge to keep pace with industry advancements.
• Communicate effectively with clients and the Japan headquarters to understand customer requirements and provide appropriate technical solutions.
• Build and maintain strong customer relationships to ensure a high level of customer satisfaction.
• Assist in planning and executing field service projects, ensuring timely completion and adherence to quality standards.
• Work closely with the technical team in Japan to deliver high-quality technical support and services to clients.
• Prepare and submit service reports, maintenance records, and other required documentation accurately and promptly.
• Provide basic operational guidance and technical training to customers when required.
• Support equipment commissioning, testing, and acceptance at customer sites.
• Willing to travel domestically and overseas for equipment installation, servicing, training, and technical support as required.
• Be available to provide emergency support and work outside normal office hours when necessary to minimise customer downtime.
• Able to work in cleanroom, manufacturing, or industrial environments and comply with all safety regulations and company procedures.
• Perform any other ad hoc duties as assigned by management.

Skills & Experience

• Diploma or Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related discipline.
• At least 2-3 years of relevant working experience as an Electrical Engineer, Mechanical Engineer, or Field Service Engineer.
• Experience in the semiconductor, printed circuit board (PCB), or packaging substrate industry is a strong advantage.
• Able to travel to Japan for technical training
• Ability to communicate in Japanese is an advantage to facilitate communication with the Japan headquarters and Japanese customers.
• Able to work independently while proactively seeking support when required.
• Patient, flexible, customer-oriented, and committed to providing excellent service.
• Willing to travel to customer sites and respond to emergency service requests when necessary.
• Familiar with troubleshooting, installation, maintenance, and repair of industrial or large-scale machinery.
• Good analytical and problem-solving skills with the ability to work under pressure.
• Good interpersonal and communication skills, with the ability to work effectively in a multicultural environment.
• Possession of an N3 Laser Licence/Certification is an advantage.