Service Engineer

DMG MORI SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 66,000; Full time

Job summary

DMG MORI Singapore PTE. LTD. is seeking a Service Engineer to maintain and repair DMG MORI CNC machine tools, delivering expert technical service on-site or remotely to ensure peak performance.

You will install, diagnose, repair, and document service activities, interact with customers, and collaborate with spare parts teams to minimize downtime while upholding safety standards.

Qualifications

• Diploma or degree in Mechanical, Electronic or Mechatronics engineering or related field.
• 3–5 years of field service experience with installation, maintenance and repair of lathes and/or milling machines.
• Strong communication skills and service orientation to interact with stakeholders at all levels.

Responsibilities

• Install and commission DMG MORI CNC machines to ensure readiness.
• Diagnose and troubleshoot CNC machine issues to restore function quickly.
• Perform on-site repairs to minimize downtime and maintain performance.
• Prepare service reports and update technical documentation.
• Coordinate with spare parts to ensure timely delivery and installation.
• Maintain safety and train colleagues as needed.

Skills

Reading mechanical drawings

Reading electrical schematics

PLC ladder diagrams

Effective communication

English proficiency

MS Word/Excel/Outlook

Education

Diploma or Degree in Mechanical/Electronic/Mechatronics Engineering

Tools

Fanuc controls

Mitsubishi controls

Siemens controls

Heidenhain controls

DMG MORI machines experience

Job description

Company Overview

DMG MORI is a global leader in high-precision machine tools with 128 sales and service locations worldwide. DMG MORI Singapore provides direct sales and service support, delivering advanced manufacturing solutions to increase productivity and resource efficiency.

Job Summary

As a DMG MORI Service Engineer, you provide maintenance and repair support for DMG MORI CNC machine tools and controls, delivering expert technical service on-site or remotely to ensure optimal machine performance.

Responsibilities

• Install and commission DMG MORI CNC machines and components to ensure operational readiness
• Diagnose and troubleshoot technical issues on CNC machines to restore functionality promptly
• Perform on-site repairs to resolve machine malfunctions and minimize downtime
• Conduct diverse maintenance tasks to maintain machine reliability and performance
• Prepare, generate, and analyze ongoing and ad-hoc service reports to monitor service quality and outcomes
• Create and update technical documentation to support service activities and knowledge sharing
• Build and maintain strong communication and relationships with customers to enhance service satisfaction
• Manage challenging customer situations positively by responding promptly and soliciting feedback for service improvement
• Collaborate with spare parts coordinators to identify required parts and ensure timely delivery to customers
• Adhere strictly to all safety policies, practices, and procedures to maintain a safe working environment
• Train and develop colleagues as needed to enhance team capabilities
• Perform other duties as assigned to support service operations

Preferred competencies and qualifications

• Diploma or Degree in Mechanical, Electronic, or Mechatronics Engineering or related technical field
• 3 to 5 years of field service experience including installation, maintenance, and repair of lathes and/or milling machines
• Proficient in handling CNC control systems such as Fanuc, Mitsubishi, Siemens, and/or Heidenhain controls
• Practical experience with DMG MORI machines is advantageous
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams
• Service-oriented with effective communication skills to interact with stakeholders at all levels
• Proficient in English verbal and written communication
• Basic computer literacy with working knowledge of MS Word, Excel, and Outlook