Service Desk Analyst

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

IDC Technologies (Singapore) PTE. LTD. is seeking a frontline IT Support specialist to provide Level 1 support to users via phone, email, or chat. The role includes logging, updating, and resolving incidents, with escalations as needed.

You will troubleshoot Windows, Office 365, Outlook, printers, and basic network issues; manage AD accounts and reset passwords. Experience in healthcare IT is preferred, and ITSM tool familiarity is essential.

Qualifications

• 1+ year of Service Desk/IT Support experience.
• Mandatory experience in the Healthcare/Hospital domain.
• Knowledge of Windows, Office 365, Active Directory, and basic networking.
• Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
• Good communication and troubleshooting skills.
• ITIL certification is an added advantage.

Responsibilities

• Provide Level 1 IT support via phone, email, or chat.
• Log and resolve incidents and service requests.
• Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
• Reset passwords and manage user accounts in Active Directory.
• Support Office 365 and remote users.
• Escalate unresolved issues to the appropriate support team.
• Update tickets and ensure SLA compliance.
• Provide support for healthcare applications (preferred).

Skills

Windows

Office 365

Active Directory

Networking basics

ITSM tools

Education

ITIL Certification

Tools

ServiceNow

Remedy

Jira

Job description

Responsibilities

• Provide Level 1 IT support via phone, email, or chat.


• Log and resolve incidents and service requests.


• Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.


• Reset passwords and manage user accounts in Active Directory.


• Support Office 365 and remote users.


• Escalate unresolved issues to the appropriate support team.


• Update tickets and ensure SLA compliance.


• Provide support for healthcare applications (preferred).

Requirements

• 1+ year of Service Desk/IT Support experience.


• Mandatory experience in the Healthcare/Hospital domain.


• Knowledge of Windows, Office 365, Active Directory, and basic networking.


• Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).


• Good communication and troubleshooting skills.


• ITIL certification is an added advantage.