Service Desk & Onboarding Coordinator

NETS Group; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Banking Computer Services Pte Ltd, a NETS subsidiary, seeks a Service Management Support professional to be the first level contact for external customers and to assist the team lead in delivering division strategies.

You will manage the service desk, handle inquiries via email and phone, and support onboarding of new participants while maintaining accurate records. Strong MS Office and communication skills are essential.

Qualifications

• Diploma in any discipline or “A” Level with experience.

Responsibilities

• Manage the service desk and deliver excellent & consistent level of customer service via various touch points i.e. emails and phone
• Oversee the certificate management process, including processing applications / requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records
• Prepare billing reports for Finance to facilitate invoice generation
• Ensure the continuous maintenance and replenishment of daily inventory essential for fulfilling user requests
• Ensure adherence to established procedures and controls
• Ensure prompt follow-up and resolution of any reported issues

Skills

MS Office

Communication

Presentation skills

Attention to detail

Self-starter

Team player

Interpersonal skills

Education

Diploma in any discipline or “A” Level

Job description

Banking Computer Services Pte Ltd, a NETS subsidiary, seeks a Service Management Support professional to be the first level contact for external customers and to assist the team lead in delivering division strategies.

You will manage the service desk, handle inquiries via email and phone, and support onboarding of new participants while maintaining accurate records. Strong MS Office and communication skills are essential.