24/7 Payment Systems Service Desk Specialist

NETS Group; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Banking Computer Services Pte Ltd in Singapore seeks a Service Desk Support staff to be the first point of contact for external institutional users, ensuring incident management and timely service requests are handled to maintain uptime of critical payment systems.

You will coordinate with IT and vendors, provide clear communications to participants and scheme owners, and uphold service quality in line with regulatory requirements.

Qualifications

• Diploma or Bachelor’s degree in Operations Management, Business Administration, or a related field.
• Minimum of 1 year of experience in service desk management or IT operations within financial services is preferred.
• Experience working in 24/7 operational environments is preferred.
• Knowledge of payment systems is an advantage.

Responsibilities

• Manage service desk operations, delivering excellent customer service across emails and phone.
• Serve as the primary point of contact for inquiries and requests, resolving issues and escalating as needed.
• Collaborate with IT and vendors to provide timely and accurate advice to customers.
• Manage incident resolution, using ServiceNow ITSM and CSM platforms.
• Ensure root cause analysis and downtime resolutions are tracked and communicated to stakeholders.

Skills

Customer service

Incident management

Communication

Problem solving

Education

Diploma or Bachelor's degree in Operations Management/Business Administration

Tools

ServiceNow ITSM

CSM platforms

Job description

Banking Computer Services Pte Ltd in Singapore seeks a Service Desk Support staff to be the first point of contact for external institutional users, ensuring incident management and timely service requests are handled to maintain uptime of critical payment systems.

You will coordinate with IT and vendors, provide clear communications to participants and scheme owners, and uphold service quality in line with regulatory requirements.