Service Design Lead: Ops Policy & Tech Strategy

sggovterp; Singapore; On-site; SGD 140,000 - 180,000; Full time

Job summary

sggovterp seeks a seasoned Service Design Manager to optimise workflows and translate policy into enterprise system designs for Singapore's land transport operations. You will work across product, engineering and policy teams to map journeys and translate rules into scalable blueprints.

Responsibilities include leading analysts, shaping data models and ensuring feasible, user-centric solutions in Agile delivery across public-facing and internal platforms.

Qualifications

• At least 10 years of experience in digital product design, service design or enterprise system development.
• Experience leading complex enterprise software initiatives.
• Familiarity with Low-Code/No-Code platforms would be advantageous.

Responsibilities

• Map, analyse and optimise complex workflows across departments and agencies, including high-stakes operational logic, data dependencies and exception handling.
• Develop detailed service blueprints, data models and logic flows that balance system capabilities, security requirements and operational policy considerations.
• Translate service blueprints into robust, scalable and flexible system mechanisms for enterprise and public-facing users.
• Partner closely with Product Managers, System Engineers, policy owners and operational stakeholders to ensure proposed designs are technically feasible, operationally practical and aligned with business outcomes.
• Lead and guide business analysts and data engineers, while establishing clear methodologies to validate workflow design, business rules and conditional logic.

Skills

Service design

Data architecture

Agile delivery

Stakeholder engagement

Tools

Low-Code/No-Code platforms

Job description

sggovterp seeks a seasoned Service Design Manager to optimise workflows and translate policy into enterprise system designs for Singapore's land transport operations. You will work across product, engineering and policy teams to map journeys and translate rules into scalable blueprints.

Responsibilities include leading analysts, shaping data models and ensuring feasible, user-centric solutions in Agile delivery across public-facing and internal platforms.