Design Leader for Public Tech & Service Transformation

Government Technology Agency; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Total rewards package

Learning & development opportunities

Job summary

GovTech in Singapore seeks a Design Leader to drive the evolution of public services. You will bring strategic vision, design leadership, and organizational transformation skills to ensure we're solving the right problems and building high-performing design teams that deliver solutions with impact.

This role focuses on building new digital products and services, catalysing organizational change, and operating at the intersection of technology, policy and operations, with emphasis on

Qualifications

• 10+ years designing and shipping digital solutions end-to-end in complex environments.
• 5+ years leading and growing design teams with measurable impact.
• Experience across multi-stakeholder settings (B2B, enterprise or platform).
• Ability to manage multiple concurrent projects while maintaining quality and impact.
• Mastery of problem framing, research, service/product design, prototyping and storytelling.

Responsibilities

• Lead design strategy and execution across an agency portfolio with multiple workstreams.
• Drive discovery to uncover root causes, user needs, and systemic barriers.
• Guide end-to-end user experiences across systems, processes, touchpoints, and stakeholders.
• Collaborate with engineers, product managers, policymakers and operations to bridge user needs with feasibility.
• Mentor design teams and foster craft, collaboration and continuous improvement.
• Shape design-led frameworks for discovery, problem definition, solutioning and experimentation.
• Build design capability within GovTech and contribute to public sector practice.
• Define and track measures of success to show design impact across development and delivery.

Skills

Design leadership

UX strategy

Service design

Product design

Systems thinking

Stakeholder management

Tools

APIs

System integrations

Job description

GovTech in Singapore seeks a Design Leader to drive the evolution of public services. You will bring strategic vision, design leadership, and organizational transformation skills to ensure we're solving the right problems and building high-performing design teams that deliver solutions with impact.

This role focuses on building new digital products and services, catalysing organizational change, and operating at the intersection of technology, policy and operations, with emphasis on