Service Design Consultant/ Snr Service Design Consultant (Buona Vista)

SEACARE MANPOWER SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent manpower services company in Singapore seeks a Consultant/Senior Consultant focused on Service Design and Process Improvement. You will conduct user research, analyze data for improvement opportunities, and collaborate with teams to implement digital solutions. Ideal candidates have strong problem-solving skills and experience in service design. This role is for a 3-year contract and offers a dynamic work environment.

Qualifications

• Experience in service design or process improvement roles.
• Strong problem-solving and critical thinking skills.
• Ability to balance user needs with operational considerations.

Responsibilities

• Conduct user research to uncover needs and pain points.
• Analyse data to identify trends and improvement opportunities.
• Map current journeys and design future-state blueprints.

Skills

Service design

Process improvement

Problem-solving

Communication skills

Job description

Consultant / Senior Consultant (Service Design & Process Improvement)
3-year contract

What you\'ll do

• Conduct user research to uncover needs, behaviours, and pain points.
• Analyse data to identify trends, gaps, and improvement opportunities.
• Map current journeys and design future-state blueprints for digital learning.
• Facilitate co-design workshops and translate insights into clear requirements.
• Collaborate with cross-functional teams to deliver scalable solutions.
• Drive stakeholder engagement and change adoption strategies.

What we\'re looking for

• Experience in service design, process improvement, or related roles.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to balance user needs with operational and policy considerations.
• Comfortable working both independently and collaboratively.
• Knowledge of adult learning, digital learning platforms, or training admin is a plus.