Service Delivery Manager

Maltem Asia-Pacific; Singapore; Presencial; SGD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Maltem Asia-Pacific seeks an experienced Service Delivery Manager to oversee SaaS delivery, implementation, maintenance and operational support. You will manage governance, resources, budgets, and stakeholder coordination, including MOH and vendors, to ensure milestones and quality targets are met.

The role requires strong leadership, communication and planning skills, with experience in LMS and SGTS advantageous for this Government-focused environment in Singapore.

Formación

• Minimum 5 years IT project management experience.
• Experience on Government IT projects preferred.
• Good understanding of project management methodologies and software deployment processes.
• Experience managing technical teams and multiple stakeholders.
• Strong communication, leadership, planning and problem-solving skills.
• Experience in Learning Management Systems (LMS) is an advantage.
• Knowledge of Singapore Government Tech Stack (SGTS) is an advantage.

Responsabilidades

• Lead and manage end-to-end project delivery, including implementation, development, deployment and maintenance.
• Establish and maintain effective project governance and delivery processes.
• Manage project resources, schedules, budgets, risks and deliverables.
• Coordinate with MOH stakeholders, technical teams, business analysts and third-party vendors.
• Monitor project progress and ensure delivery meets agreed timelines and quality standards.
• Prepare monthly progress reports, project status updates and performance reports.
• Organise project meetings, prepare agendas and document meeting minutes.
• Manage subcontractors and ensure compliance with project requirements.
• Oversee service delivery, maintenance and operational support.
• Identify project risks and implement appropriate mitigation strategies.

Conocimientos

IT project management

Stakeholder management

Leadership

Communication

Planning

Problem-solving

Herramientas

SGTS (Singapore Government Tech Stack)

LMS (Learning Management System)

Descripción del empleo

We are looking for an experienced Service Delivery Manager to oversee the delivery, implementation, maintenance and operational support of a Software-as-a-Service (SaaS)

The candidate will be responsible for project governance, stakeholder management, resource planning, service delivery, subcontractor coordination and ensuring that all project milestones and deliverables are achieved.

Role: Service Delivery Manager

Key Responsibilities

• Lead and manage end-to-end project delivery, including implementation, development, deployment and maintenance.
• Establish and maintain effective project governance and delivery processes.
• Manage project resources, schedules, budgets, risks and deliverables.
• Coordinate with MOH stakeholders, technical teams, business analysts and third-party vendors.
• Monitor project progress and ensure delivery meets agreed timelines and quality standards.
• Prepare monthly progress reports, project status updates and performance reports.
• Organise project meetings, prepare agendas and document meeting minutes.
• Manage subcontractors and ensure compliance with project requirements.
• Oversee service delivery, maintenance and operational support.
• Identify project risks and implement appropriate mitigation strategies.

Requirements

• Minimum 5 years of IT project management experience.
• Experience managing Government IT projects of similar size and complexity is preferred.
• Good understanding of project management methodologies and software deployment processes.
• Experience managing technical teams and multiple stakeholders.
• Strong communication, leadership, planning and problem-solving skills.
• Experience in Learning Management Systems (LMS) is an advantage.
• Knowledge of Singapore Government Tech Stack (SGTS) is an advantage.