Service Delivery Lead – AI-Driven MSP (On-site, Singapore)

Aryan-Solutions-Pte.-Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Aryan-Solutions-Pte.-Ltd. in Singapore is hiring a Service Delivery Lead (Managed Services) to manage IT infrastructure and security services for a public sector engagement. This on-site role supports a 24x7 operational environment and requires government security clearance.

You will oversee an infrastructure team, drive incidents, changes and SRs, and monitor SLA/KPI performance while leveraging AI and automation to enhance service delivery.

Qualifications

• 8+ years in IT Service Management.
• 5+ years leading teams in managed services.
• Hands-on ITSM operations and SLA management.
• Proven team leadership and collaboration.
• Experience with AI-assisted incident management.
• Familiarity with automation tools.
• Azure technology experience.
• Degree in CS/IT or related.
• ITIL preferred certificate.

Responsibilities

• Oversee non-security infrastructure team
• Manage day-to-day operations (incidents, changes, SRs)
• Monitor SLA/KPI performance
• Effort estimation
• Leverage AI/automation tools for service delivery

Skills

IT Service Management

Team leadership

SLA management

AI-assisted incident management

Automation tools

Azure technology

ITIL

Education

Degree in CS/IT or related

ITIL preferred

Job description

Aryan-Solutions-Pte.-Ltd. in Singapore is hiring a Service Delivery Lead (Managed Services) to manage IT infrastructure and security services for a public sector engagement. This on-site role supports a 24x7 operational environment and requires government security clearance.

You will oversee an infrastructure team, drive incidents, changes and SRs, and monitor SLA/KPI performance while leveraging AI and automation to enhance service delivery.