Infra Project Lead, Service Delivery & Customer Success

ST ENGINEERING INFO-SECURITY PTE. LTD; Singapore; Vor Ort; SGD 90.000 - 150.000; Vollzeit

Zusammenfassung

ST ENGINEERING INFO-SECURITY PTE. LTD in Singapore is seeking a project and service delivery professional to manage infrastructure sustainment projects, coordinate cross-functional teams, and ensure SLA deliverables.

You will work with the Customer Success Division to align infrastructure support with client needs, monitor performance, and drive continuous improvement while leading junior staff and maintaining security posture.

Qualifikationen

• Experience in infrastructure management and IT service delivery, preferably in information security.
• Strong organisational and communication skills with cross-functional teams and clients.
• Good problem-solving capabilities with attention to detail and analytical mindset.
• Proven ability to manage projects and resources ensuring timely, quality service delivery.
• Committed to continuous learning and professional development.
• Collaborative approach promoting inclusivity and diverse perspectives.

Aufgaben

• Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.
• Coordinate between teams and stakeholders to ensure seamless service delivery.
• Monitor and analyze system performance and service metrics to identify improvement opportunities.
• Support risk management by identifying issues and escalating appropriately.
• Develop and implement processes and best practices to sustain infrastructure integrity and performance.
• Provide leadership and guidance to junior staff.
• Collaborate with Customer Success Division to align infrastructure support with client needs.

Kenntnisse

Infrastructure management

IT service delivery

Project management

Stakeholder coordination

Analytical mindset

Problem solving

Communication skills

Leadership

Ausbildung

IT/Engineering degree

ITIL certification

PMP certification

Tools

Microsoft Office

Jobbeschreibung

ST ENGINEERING INFO-SECURITY PTE. LTD in Singapore is seeking a project and service delivery professional to manage infrastructure sustainment projects, coordinate cross-functional teams, and ensure SLA deliverables.

You will work with the Customer Success Division to align infrastructure support with client needs, monitor performance, and drive continuous improvement while leading junior staff and maintaining security posture.