Service Crew [Loyang]

Oak & Ember Pte Ltd; Singapore; On-site; SGD 281,000 - 362,000; Full time

Job summary

Oak & Ember Pte Ltd in Loyang, Singapore, is seeking a Service Crew member to welcome guests, guide them through our smoked meat menu, and provide prompt, attentive table service.

You will set up service stations, manage table turnarounds, and help ensure every diner feels at home in a warm, team-oriented environment. This role supports clean, efficient service in a vibrant dining setting.

Qualifications

• Excellent communication and customer service skills are essential.
• Experience in hospitality or service roles is a plus.
• Ability to work in a fast-paced environment and stay organized.
• Nice to have a positive, team-oriented attitude.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests and guide them through the menu and QR code ordering.
• Assist guests with seating and needs (baby chairs, wheelchairs) as required.
• Take orders, handle payments, and upsell items to enhance experience.
• Prepare drinks according to recipe and ensure quick, accurate service.
• Maintain cleanliness and set up stations before and after service.
• Support opening/closing duties as per SOP and assist with basic prep tasks.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Flexible hours

Job description

SUMMARY:

As a Service Crew member at Oak & Ember, you will welcome guests into our Loyang establishment, guide them through our smoked meat menu, and deliver prompt, attentive table service. You will play a key role in setting up service stations, managing table turnarounds, and ensuring every diner feels right at home. This position is ideal for a warm, team-oriented individual who takes pride in great hospitality and thrives in a vibrant, fast-paced dining environment.

Key Responsibilities:

• Prepare drinks according to recipe
• Greet guests upon their arrival and advise on table QR code ordering
• Assist guests with baby chair and/or wheelchair requirements
• Take order over the counter and handle payment collection
• Upsell additional items to increase revenue and enhance guests’ experience
• Serve drink and food orders promptly and accurately
• Cleaning and setting tables in preparation for new guests
• Set-up and clearing of restaurant before and after service, depending on shift assigned
• Prepare and replenish stations before shift starts
• Maintenance of restaurant cleanliness and workstations
• Perform opening duties and closing duties as per SOP
• Attend to guests with their requests promptly and check on guests overall dine-in experience
• Assisting with basic food preparation tasks, such as assembling salads or desserts, as needed
• Assist guests with enquiries and recommend dishes based on preferences and menu offerings
• Ad-hoc duties assigned by manager on duty

Job Requirements:

• Previous experience in similar role preferred but not required
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Basic hygiene and safety consciousness
• Possess a positive working attitude
• Ability to work in a team
• Ability to work flexible hours, including evenings, weekends, and holidays