Service Crew

CACAO SOCIAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

Chocolate discounts

Fun work environment

Growth opportunities

Job summary

CACAO SOCIAL PTE. LTD. in Singapore is seeking a friendly café team member to deliver outstanding service for dine-in, takeaway, and collection. You will keep the counter tidy and assist customers with queries while helping with order packing and stock updates.

The role emphasizes hygiene, safety, teamwork, and adaptability, with responsibilities spanning café operations, events, inventory, and occasional cash handling. Enjoy chocolate product discounts and a growth‑minded, fun work environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational abilities and time management.
• Team player with a positive attitude.
• Attention to detail and accuracy in tasks.
• Adaptable to varying tasks and busy periods.
• Hygiene and safety conscious in a food environment.

Responsibilities

• Assist customers for dine-in, takeaway, or pickup.
• Maintain service area and retail stock.
• Pack orders and coordinate deliveries.
• Support sales and marketing activities; process stockist orders.
• Keep inventory records and update POS with new products.
• Assist with events planning and setup.
• Prepare and serve food and beverages; handle cash and paperwork.
• Assist customers with queries and curate bespoke chocolate collections.

Skills

Customer service

Organised

Team player

Detail-oriented

Adaptable

Hygiene and safety conscious

Tools

POS system

Job description

What You'll Do:

• Ensure Hygiene and Safety: Follow personal, food, and beverage hygiene standards. Adhere to workplace safety and health policies.


• Customer Assistance: Attend to customers for collection, walk-in purchases, or dine-in. Respond promptly to email and social media inquiries.


• Maintain Service Area: Keep the service area and retail stock organized and well-maintained.


• Order Packing and Coordination: Assist in packing orders and coordinating deliveries.


• Support Sales and Marketing: Stay updated on sales and marketing activities. Process stockist orders and coordinate fulfillment.


• Manage Inventory: Maintain records of inventory and supplies. Ensure the latest products are updated in the POS system.


• Handle Events: Assist with planning and executing internal and external events. Set up and clean event spaces.


• Café Operations: Prepare and serve food and drinks. Ensure the café is stocked and clean. Handle cash and financial paperwork.


• Retail: Assiting customers with queries and curating bespoke chocolate collections to suit their needs.

What We're Looking For:

• Passionate About Service: You love providing great customer service and making people happy.


• Organised: You keep things in order and manage your time well.


• Team Player: You work well with others and contribute to a positive team environment.


• Detail-Oriented: You notice the small details and ensure everything is just right.


• Adaptable: You can handle various tasks and adapt to changing situations.


• Hygiene and Safety Conscious: You strictly follow hygiene and safety standards.

Perks of the Job:

• - Chocolate Heaven: Enjoy generous discounts on all our delectable products.


• - Fun Work Environment: Join a youthful, energetic team that loves what they do.


• - Growth Opportunities: We invest in your personal and professional development.