Service Crew

HELLO ARIGATO PTE. LTD.; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

HELLO ARIGATO PTE. LTD. in Singapore seeks a Guest Service Associate to warmly welcome guests, assist with seating, provide menu knowledge and answer basic enquiries, and take orders into the POS system accurately.

You will work with bar and kitchen teams to ensure smooth service, input orders accurately, uphold cleanliness, follow SOPs, maintain professional grooming, and respond politely to guest feedback. Attend briefings and follow daily shift instructions.

Qualifications

• Greeting guests warmly and professionally.
• Assist guests with seating and basic enquiries.
• Provide menu knowledge and answer questions about dishes.
• Take orders accurately and input them into the POS system.
• Follow service SOPs and maintain professional conduct.

Responsibilities

• Greet guests warmly upon arrival.
• Assist guests with seating, menu knowledge, and basic enquiries.
• Take orders into the POS system accurately.
• Serve food and beverages promptly and courteously.
• Clear tables efficiently and reset them according to service standards.
• Work with bar and kitchen teams to ensure smooth service flow.
• Communicate order issues or delays to supervisors promptly.
• Attend briefings and follow daily shift instructions.

Skills

Guest service

Hospitality

Communication

Teamwork

Tools

POS system

Job description

Roles and Responsibilities

• Guest Service & Hospitality
• Greet guests warmly and professionally upon arrival
• Assist guests with seating, menu knowledge, and basic enquiries
• Take orders accurately and input them correctly into the POS system
• Serve food and beverages promptly and courteously
• Clear tables efficiently and reset them according to service standards

SOP & Service Standards

• Follow all service SOPs, scripts, and service sequences strictly
• Maintain professional behaviour, grooming, and posture at all times
• Avoid unnecessary conversations or idle behaviour during service hours
• Comply with instructions from Service 2IC, Supervisor, and Outlet Manager

Cleanliness & Outlet Upkeep

• Keep service areas clean, organised, and presentable at all times
• Carry out cleaning duties according to cleaning SOPs
• Do not sweep or mop the floor during service hours unless instructed
• Ensure toilets, outdoor areas, and common areas are checked regularly

Teamwork & Communication

• Work closely with bar and kitchen teams to ensure smooth service flow
• Communicate order issues or delays promptly to supervisors
• Support teammates during peak hours without being asked
• Attend briefings and follow daily shift instructions

Customer Feedback & Service Recovery

• Listen attentively to customer feedback and respond politely
• Escalate complaints or issues immediately to Service 2IC or Supervisor
• Assist with service recovery when instructed

Compliance & Responsibility

• Follow food safety, hygiene, and workplace safety guidelines
• Use equipment and tools responsibly
• Report any breakages, safety hazards, or operational issues promptly