Service Crew

SOMETHING ABOUT MERRY PTE. LTD.; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

SOMETHING ABOUT MERRY PTE. LTD. is seeking a friendly hospitality associate in Singapore to greet guests, assist with seating, and take orders with precision.

You will work with bar and kitchen teams, follow SOPs, maintain cleanliness, and handle customer inquiries. This role emphasizes professionalism, safety, and timely service to ensure a positive guest experience.

Job description

Roles & Responsibilities

Guest Service & Hospitality

• Greet guests warmly and professionally upon arrival
• Assist guests with seating, menu knowledge, and basic enquiries
• Take orders accurately and input them correctly into the POS system
• Serve food and beverages promptly and courteously
• Clear tables efficiently and reset them according to service standards

SOP & Service Standards

• Follow all service SOPs, scripts, and service sequences strictly
• Maintain professional behaviour, grooming, and posture at all times
• Avoid unnecessary conversations or idle behaviour during service hours
• Comply with instructions from Service 2IC, Supervisor, and Outlet Manager

Cleanlines & Outlet Upkeep

• Keep service areas clean, organised, and presentable at all times
• Carry out cleaning duties according to cleaning SOPs
• Do not sweep or mop the floor during service hours unless instructed
• Ensure toilets, outdoor areas, and common areas are checked regularly

Teamwork & Communication

• Work closely with bar and kitchen teams to ensure smooth service flow
• Communicate order issues or delays promptly to supervisors
• Support teammates during peak hours without being asked
• Attend briefings and follow daily shift instructions

Customer Feedback & Service Recovery

• Listen attentively to customer feedback and respond politely
• Escalate complaints or issues immediately to Service 2IC or Supervisor
• Assist with service recovery when instructed

Compliance & Responsibility

• Follow food safety, hygiene, and workplace safety guidelines
• Use equipment and tools responsibly
• Report any breakages, safety hazards, or operational issues promptly