Management Trainee

ALL THE GREAT THINGS PTE. LTD.; Singapore; On-site; SGD 25,000 - 32,000; Full time

Job summary

ALL THE GREAT THINGS PTE. LTD. seeks a Shift Leader to support service operations on-site in Singapore.

You will act as second-in-command during shifts, manage floor activities in the Outlet Manager's absence, and coordinate flow between host, floor, and bar to maintain smooth operations. Responsibilities include enforcing SOPs, maintaining professional grooming standards, handling guest interactions, coaching junior staff, and ensuring service recovery when needed.

Responsibilities

• Act as the second-in-command for service operations during assigned shifts
• Take charge of the floor in the absence of the Outlet Manager
• Coordinate service flow between host, floor, and bar to ensure smooth operations
• Monitor peak-hour service and step in proactively to resolve bottlenecks
• Ensure all systems are updated including point-of-sales, own and partner delivery platforms, Spotify
• Ensure all service staff follow Company SOPs and service scripts
• Maintain service discipline, professionalism, and grooming standards
• Ensure proper table management, guest flow, and clearing procedures
• Prevent behaviours that affect guest experience (e.g. staff crowding, idle chatter)
• Ensure that food and beverages are served with outstanding quality and presentation adhering to the recipe guidelines and presentation standards at all times
• Guide and support service crew during shifts
• Coach junior staff on service sequence, etiquette, and guest engagement
• Assist in training new service staff under guidance of the Outlet Manager
• Set the tone for teamwork, accountability, and service mindset
• Engage guests warmly and professionally when required
• Handle basic customer feedback or complaints on the floor
• Execute service recovery within approved guidelines
• Escalate serious or recurring issues to the Outlet Manager promptly
• Ensure adequate manpower deployment during shifts
• Assign service roles and sections clearly at the start of each shift
• Monitor staff punctuality and readiness
• Inform Outlet Manager of manpower gaps or performance issues
• Ensure FOH areas are clean, organised, and presentable at all times
• Enforce cleaning SOPs, including no sweeping or mopping during service hours
• Oversee table reset, floor checks, and toilet cleanliness during service
• Ensure closing duties are completed properly before handover
• Communicate operational updates and instructions clearly to the team
• Report shift issues, customer feedback, and incidents to the Outlet Manager
• Support daily briefings and end-of-shift handovers

Job description

Roles & Responsibilities

Shift Leadership & Floor Control

• Act as the second-in-command for service operations during assigned shifts
• Take charge of the floor in the absence of the Outlet Manager
• Coordinate service flow between host, floor, and bar to ensure smooth operations
• Monitor peak-hour service and step in proactively to resolve bottlenecks
• Ensure all systems are updated including point-of-sales, own and partner delivery platforms, Spotify

Service Standards & SOP Execution

• Ensure all service staff follow Company SOPs and service scripts
• Maintain service discipline, professionalism, and grooming standards
• Ensure proper table management, guest flow, and clearing procedures
• Prevent behaviours that affect guest experience (e.g. staff crowding, idle chatter)
• Ensure that food and beverages are served with outstanding quality and presentation adhering to the recipe guidelines and presentation standards at all times

Team Support & On-the-Job Coaching

• Guide and support service crew during shifts
• Coach junior staff on service sequence, etiquette, and guest engagement
• Assist in training new service staff under guidance of the Outlet Manager
• Set the tone for teamwork, accountability, and service mindset

Customer Engagement & Service Recovery

• Engage guests warmly and professionally when required
• Handle basic customer feedback or complaints on the floor
• Execute service recovery within approved guidelines
• Escalate serious or recurring issues to the Outlet Manager promptly

Manpower & Shift Readiness

• Ensure adequate manpower deployment during shifts
• Assign service roles and sections clearly at the start of each shift
• Monitor staff punctuality and readiness
• Inform Outlet Manager of manpower gaps or performance issues

Cleanliness & Outlet Readiness

• Ensure FOH areas are clean, organised, and presentable at all times
• Enforce cleaning SOPs, including no sweeping or mopping during service hours
• Oversee table reset, floor checks, and toilet cleanliness during service
• Ensure closing duties are completed properly before handover

Communication & Reporting

• Communicate operational updates and instructions clearly to the team
• Report shift issues, customer feedback, and incidents to the Outlet Manager
• Support daily briefings and end-of-shift handovers