Service Crew

HELLO GOURMET PTE. LTD.; Singapore; On-site; SGD 17,000 - 28,000; Full time

Job summary

Hello Gourmet Pte. Ltd. is seeking a guest service professional to greet guests, assist with seating and menu knowledge, take orders, and serve meals with courtesy.

You will work with bar and kitchen teams to ensure smooth service, while following SOPs and maintaining high personal grooming and posture standards. Responsibilities include handling guest inquiries, maintaining cleanliness, and promptly escalating issues when needed.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to communicate clearly and warmly with guests.
• Strong teamwork and coordination with bar/kitchen teams.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Assist guests with seating, menu knowledge, and basic enquiries.
• Take orders accurately and input them into the POS system.
• Serve food and beverages promptly and courteously.
• Clear tables efficiently and reset them according to service standards.
• Follow all service SOPs, scripts, and service sequences strictly.
• Maintain professional behaviour, grooming, and posture at all times.
• Avoid unnecessary conversations or idle behaviour during service hours.
• Comply with instructions from Service 2IC, Supervisor, and Outlet Manager.
• Keep service areas clean, organised, and presentable at all times.
• Carry out cleaning duties according to cleaning SOPs.
• Do not sweep or mop the floor during service hours unless instructed.
• Ensure toilets, outdoor areas, and common areas are checked regularly.
• Work closely with bar and kitchen teams to ensure smooth service flow.
• Communicate order issues or delays promptly to supervisors.
• Support teammates during peak hours without being asked.
• Attend briefings and follow daily shift instructions.
• Listen attentively to customer feedback and respond politely.
• Escalate complaints or issues immediately to Service 2IC or Supervisor.
• Assist with service recovery when instructed.
• Follow food safety, hygiene, and workplace safety guidelines.
• Use equipment and tools responsibly.
• Report any breakages, safety hazards, or operational issues promptly.]
• CoT_job_summary_short":"COMPANY NAME: HELLO GOURMET PTE. LTD.\nKEY POINTS: Guest service excellence, SOP adherence, teamwork"
• job_summary_short":"<p>Hello Gourmet Pte. Ltd. is seeking a guest service professional to greet guests, assist with seating and menu knowledge, take orders, and serve meals with courtesy. You will work with bar and kitchen teams to ensure smooth service, while following SOPs and maintaining high personal grooming and posture standards.</p><p>Responsibilities include handling guest inquiries, maintaining cleanliness, and promptly escalating issues when needed. This role emphasizes hospitality, teamwork, and safety compliance within a busy outlet in Singapore.</p>
• contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[],
• stated_min":null,
• stated_max":null,
• stated_absolute":null,
• salary_estimation_cot":"Guest service role in Singapore: market rate SGD 12–20 per hour, depending on experience and shift; reflects hospitality norms.","estimated_low":12,"estimated_medium":16,"estimated_high":20,"currency":"SGD","frequency":"hourly","bonus":null,"tax":"gross","application_email":null,"job_end_date":null,"contact_person":null,"hiring_department_name":null} } } }# However this is incorrect JSON due to malformed fields. Let's correct. I will provide proper JSON below. apologies.}{

Skills

Guest service

Communication

Teamwork

Customer focus

Problem solving

Job description

Roles and Responsibility

Guest Service & Hospitality

• Greet guests warmly and professionally upon arrival
• Assist guests with seating, menu knowledge, and basic enquiries
• Take orders accurately and input them correctly into the POS system
• Serve food and beverages promptly and courteously
• Clear tables efficiently and reset them according to service standards

SOP & Service Standards

• Follow all service SOPs, scripts, and service sequences strictly
• Maintain professional behaviour, grooming, and posture at all times
• Avoid unnecessary conversations or idle behaviour during service hours
• Comply with instructions from Service 2IC, Supervisor, and Outlet Manager

Cleanliness & Outlet Upkeep

• Keep service areas clean, organised, and presentable at all times
• Carry out cleaning duties according to cleaning SOPs
• Do not sweep or mop the floor during service hours unless instructed
• Ensure toilets, outdoor areas, and common areas are checked regularly

Teamwork & Communication

• Work closely with bar and kitchen teams to ensure smooth service flow
• Communicate order issues or delays promptly to supervisors
• Support teammates during peak hours without being asked
• Attend briefings and follow daily shift instructions

Customer Feedback & Service Recovery

• Listen attentively to customer feedback and respond politely
• Escalate complaints or issues immediately to Service 2IC or Supervisor
• Assist with service recovery when instructed

Compliance & Responsibility

• Follow food safety, hygiene, and workplace safety guidelines
• Use equipment and tools responsibly
• Report any breakages, safety hazards, or operational issues promptly