Printer Service Coordinator (S$2800-S$3500)

STRATEGY SOLUTIONS SERVICES; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

STRATEGY SOLUTIONS SERVICES in Singapore seeks a service coordinator to support daily operations. You will handle calls and emails from customers, log and delegate service calls to technicians via the CRM, and monitor escalated cases to ensure timely actions and resolutions.

The role also involves admin tasks such as updating meter readings, customer and contract data, processing closures, and maintaining records.

Qualifications

• Min GCE 'O' Levels.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge with SAP system is an added advantage.
• Proficient in Microsoft Excel applications, especially V-lookup, Pivot Table.

Responsibilities

• Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
• Log and delegate service calls to the appropriate technicians through the CRM system.
• Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.
• Administer and maintain service operations, including updating meter readings, customer and contract information, processing service job closures, and maintaining records.
• Support service contract administration, including coordinating and scheduling new machine installations, and ensuring updates of related service records.
• Maintain service-related documentation and records, ensuring all service records and supporting documents are filed.
• Preparation of various reports for Management.

Skills

Excel advanced

SAP

Communication skills

Organizational multitasking

Education

GCE O Levels

Tools

CRM system

Job description

Responsibilities

• Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.

• Log and delegate service calls to the appropriate technicians through the CRM system.

• Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.

• Administer and maintain service operations, including but not limited to updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.

• Support service contract administration, including but not limited to coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.

• Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.

• Preparation of various reports for Management.

Requirements

• Min GCE 'O' Levels

• Prior experience in service coordination, customer service, or sales administration is preferred.

• Knowledge with SAP system is an added advantage.

• Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table

• Strong organizational and multitasking skills.

• Good communication and interpersonal skills.

MOM License: 09C3018