Printer Service Coordinator (S$3000-S$3500)

STRATEGY SOLUTIONS SERVICES; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

STRATEGY SOLUTIONS SERVICES is seeking a Service Coordinator to manage daily calls and emails, route service requests via the CRM, and monitor escalations to resolution. The role includes updating customer and contract data, coordinating installations, and maintaining installation and service records.

Ideal candidates have GCE O' Level or higher, strong Excel skills (VLOOKUP, Pivot), and proven capability in service administration.

Qualifications

• Minimum GCE 'O' Level and above.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge with CRM system is an added advantage.
• Proficient in Microsoft Excel applications, especially advance formulas such as V-lookup, Pivot Table, etc.
• Strong organizational and multitasking skills.
• Good communication and interpersonal skills.

Responsibilities

• Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
• Log and delegate service calls to the appropriate technicians through the CRM system.
• Monitor and follow up on escalated service cases, ensuring actions are taken and issues are resolved timely.
• Administer and maintain service operations, including updating meter readings, customer and contract information, processing service job closures, and maintaining records.
• Support service contract administration, including coordinating and scheduling new machine installations and notifying expiring contracts.
• Maintain service-related documentation and records, ensuring proper filing and storage.
• Prepare various reports for Management.

Skills

Service coordination

Customer service

CRM usage

Advanced Excel

Organizational skills

Communication skills

Education

GCE O' Level

Tools

CRM system

Microsoft Excel

Job description

Responsibilities

• Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
• Log and delegate service calls to the appropriate technicians through the CRM system.
• Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.
• Administer and maintain service operations, including but not limited to updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.
• Support service contract administration, including but not limited to coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.
• Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.
• Preparation of various reports for Management.

Requirements

• Minimum GCE 'O' Level and above.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge with CRM system is an added advantage.
• Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc.
• Strong organizational and multitasking skills.
• Good communication and interpersonal skills.

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018