Service Coordination & Customer Experience Specialist

Tap Growth ai; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a Service Coordination professional to streamline quotations, maintenance scheduling, and customer requests. You will coordinate service activities, liaise with engineers and vendors, and maintain accurate records to support operations.

The ideal candidate holds a Diploma in a related field, has at least two years of experience, and is proficient in Microsoft Office. The role is based in Singapore and offers exposure to a dynamic, client-facing environment.

Qualifications

• Diploma in Business Administration, Engineering, Logistics or related discipline.
• Minimum 2 years of relevant experience in service coordination or customer support.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Prepare and issue service quotations, contracts, and related documentation.
• Coordinate preventive maintenance schedules, breakdowns, and customer requests to ensure smooth service operations.
• Monitor ongoing service activities to ensure timely completion and high levels of customer satisfaction.
• Generate service reports and maintain accurate records, databases, and documentation for tracking and reporting purposes.
• Liaise with customers, service engineers, vendors, and principals to facilitate efficient communication and issue resolution.
• Support spare parts procurement, inventory monitoring, and warranty administration processes.
• Prepare and maintain reports, spreadsheets, and service-related documentation to support operational and management requirements.

Skills

MS Office

Education

Diploma in Business Administration, Engineering, Logistics, or related discipline

Tools

Microsoft Office

Job description

Tap Growth ai in Singapore is seeking a Service Coordination professional to streamline quotations, maintenance scheduling, and customer requests. You will coordinate service activities, liaise with engineers and vendors, and maintain accurate records to support operations.

The ideal candidate holds a Diploma in a related field, has at least two years of experience, and is proficient in Microsoft Office. The role is based in Singapore and offers exposure to a dynamic, client-facing environment.