Service Contracts & Renewal Specialist

Logicalis Asia Pacific; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Logicalis Asia Pacific in Singapore is seeking a detail‑driven Contract Administrator to support service agreements and renewal contracts. You will link third‑party contracts, prepare work orders, and coordinate with internal teams to resolve order processing issues.

The role requires a diploma in IT/business, strong English communication, and proficiency with MS Word, Excel (VLOOKUP, Pivot) and PowerPoint. Collaborative team player with customer focus is essential.

Qualifications

• Essential: Diploma or Higher in IT, Business or related field
• Must be customer service oriented
• Must be self-motivated, team player, and keen interest to learn
• High Proficiency in Verbal & Written English Language
• Proficiency in Microsoft Word, Excel (especially VLOOKUP, Pivot and Dashboard) & Power Point
• Ability to effectively present information to customer and internal stakeholders when required
• Cisco Product Knowledge is Preferred

Responsibilities

• Creation of Service Agreement and any third‑party agreement
• Link all 3rd party contracts
• Creation of Work Order for Service Agreement
• Creation of new and renewal contracts and send for signatories
• Creation of all backlogs contracts for every existing active Sas
• Send biweekly renewal reminder to customer 90 days before contract expiry date
• Creation of equipment list in various platforms
• Provide quarterly updates of End of Life/Support reports
• Generating renewal proposal/quote for customer
• Collaborate with various internal departments to resolve issues related to order processing, license expirations etc.
• Generate services cost and quote for the account reps based on the deadline given
• Assist sales with services & support related queries
• Track customer renewals & trends pertaining to services
• Other ad‑hoc tasks as assigned

Skills

Verbal & written English

Customer service oriented

Independent and self-motivated

Team player

Ability to build trust with vendors

Education

Diploma or Higher in IT, Business or related field

Tools

Microsoft Word

Excel

PowerPoint

VLOOKUP

Pivot

Dashboard

Job description

Logicalis Asia Pacific in Singapore is seeking a detail‑driven Contract Administrator to support service agreements and renewal contracts. You will link third‑party contracts, prepare work orders, and coordinate with internal teams to resolve order processing issues.

The role requires a diploma in IT/business, strong English communication, and proficiency with MS Word, Excel (VLOOKUP, Pivot) and PowerPoint. Collaborative team player with customer focus is essential.