Service Captain (Kotuwa)

Unlisted Collection; Singapore; On-site; SGD 29,000 - 38,000; Full time

Benefits offered by this job

Birthday Leave

Employee Discount

Staff meals

Medical & Dental Insurance

5-day work week

Career progression

Job summary

Kotuwa in Singapore invites a Service Captain to lead front-of-house with a lively, casual Sri Lankan dining concept. You will guard service quality, guide the team and ensure guest satisfaction.

Responsibilities include upselling, maintaining a clean work area, opening/closing procedures, handling guest inquiries, and operating the POS system. At least 2 years FOH experience, good communication, and a customer‑service mindset are required.

Qualifications

• GCE N/O Level or equivalent.
• At least 2 years of FOH experience in F&B.
• Preferably experience in casual dining.
• Able to multitask and work under pressure.
• Good communication and customer service skills.
• Food Hygiene certificate an added advantage.

Responsibilities

• Support Restaurant Manager / Assistant Manager in service operations.
• Understand the restaurant concept and act as guardian of service, food and beverages, and team guidance.
• Upsell all items and offer alternatives.
• Keep the work area clean and organized at all times.
• Perform opening and closing procedures for the restaurant.
• Handle guest inquiries courteously and report feedback to supervisors.
• Report guest complaints and ensure follow-up with guests.
• Operate the existing POS system as trained.
• Maintain rapport with staff within the restaurant.
• Project a positive and motivated attitude and exercise self-control.
• Ad hoc duties as assigned by Superior.

Skills

FOH experience

Multitasking

Customer service

POS system

Communication skills

Education

GCE O-Level or equivalent

Tools

POS system

Job description

About Us

Kotuwa is awarded by Bib Gourmand from Michelin. We are seeking for a Service Captain to join our big family. With an emphasis on a lively, modern and casual vibe that focuses on Sri Lankan cuisine.

Job Description

• Support Restaurant Manager / Assistant Manager in administering all facets of service operations.

• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

• Ensure that the place of work and surrounding area is kept clean and organized at all times.

• Successfully perform opening and closing procedures established for the restaurant.

• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• Maintain a good rapport and work relation with staff in within the restaurant.

• Projecting at all times a positive and motivated attitude and exercise self-control.

• Ad hoc duties as assigned by Superior.

Job Requirement

• GCE N / O Level onwards

• At least 2 years of relevant experience in Front of House (FOH) in F&B Industry.

• Preferably with working in the casual restaurant

• Able to multitask and work efficiently under pressure

• Good communication and customer service skills

• Having a Food & Hygiene certificate will be an added advantage.

Staff Benefits

• Basic Salary + Birthday Leave + Employee Discount

• Staff meals will be provided

• Comprehensive Medical & Dental Insurance Coverage

• 5 days work week (Work-Life Balance ) + Good Career Progression