Service & Billing Coordinator

Xylem Water Solutions Magyarország Kft.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Xylem is seeking a Service Coordinator in Singapore to support service operations, billing, and contract administration. The role collaborates with service engineers and customers to ensure timely processing of service orders, accurate time entries, and proper documentation.

Fluency in English is essential, with Mandarin/Malay a plus for local stakeholders. The position involves coordinating schedules, assisting with quotations, and maintaining safe, compliant service delivery.

Qualifications

• Diploma or equivalent qualification with 1 year of applicable work experience in customer service or service coordination, or a Degree with demonstrated capability in comparable work

Responsibilities

• Plan and coordinate service schedules for service engineers based on customer requests, priorities, and resource availability
• Collaborate with internal stakeholders to compile service orders and maintain an accurate billing forecast
• Assist service manager or engineers in service quotations for standard and non-standard service jobs
• Work with the workshop and warehouse to coordinate items in and out, including repairs, loaner units, and returns
• Team with service engineers to ensure proper job closure, accurate documentation, and service report submission
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation, accountability and empowerment

Skills

English communication

MS Office

ERP SAP

Customer service

Service coordination

Education

Diploma or equivalent

Bachelor’s degree

Tools

SAP

MS Excel

Job description

Xylem is seeking a Service Coordinator in Singapore to support service operations, billing, and contract administration. The role collaborates with service engineers and customers to ensure timely processing of service orders, accurate time entries, and proper documentation.

Fluency in English is essential, with Mandarin/Malay a plus for local stakeholders. The position involves coordinating schedules, assisting with quotations, and maintaining safe, compliant service delivery.