Senior Pump Service & Aftermarket Lead

Xylem; Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

Xylem Singapore is seeking a Senior Service Engineer to lead the service support organization, manage subcontractors, and develop procedures that ensure regulatory compliance and service excellence.

You will audit operations, train staff, and drive improvements across the service lifecycle, including aftermarket spare parts profitability and pump replacements. Collaboration with cross‑functional teams will be essential to deliver reliable pumping solutions for utilities and industries.

Qualifikationen

• Bachelor’s degree in Mechanical/Electrical Engineering or related field.
• At least 4 years experience, with at least 1 year as a people manager.
• Lifecycle experience with aftermarket spare parts and replacement pumps preferred.
• Experience with submersible pumps and pump servicing preferred.
• Ability to manage and coordinate subcontractors to diagnose and resolve pump failures.
• Strong communication with customers and cross‑functional teams.
• Excellent organizational and time management skills.
• Proficiency in inventory management principles and practices.

Aufgaben

• Lead service support activities and supervise subcontractors to ensure timely, high‑quality outcomes.
• Develop and implement service procedures and standard work; audit compliance and performance.
• Provide training and development opportunities for staff; report on service metrics to leadership.
• Drive aftersales improvements focusing on spare parts profitability and service lifecycle for customers.
• Budget management: monitor expenses; negotiate contracts with vendors and service providers.
• Analyze data to identify trends; drive process improvements with cross‑functional teams.
• Maintain clear communication with customers and internal stakeholders; handle escalations promptly.

Kenntnisse

People management

Leadership

Communication

Time management

Analytical thinking

Problem solving

Ausbildung

Bachelor's degree in Mechanical/Electrical Engineering

Tools

Inventory management software

Jobbeschreibung

Xylem Singapore is seeking a Senior Service Engineer to lead the service support organization, manage subcontractors, and develop procedures that ensure regulatory compliance and service excellence.

You will audit operations, train staff, and drive improvements across the service lifecycle, including aftermarket spare parts profitability and pump replacements. Collaboration with cross‑functional teams will be essential to deliver reliable pumping solutions for utilities and industries.