Service Ambassador

JLL; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

JLL in Singapore is seeking an Events & Hospitality Operations professional to serve as the first point of contact for client employee inquiries and to maintain a welcoming, well-run workplace environment. You will coordinate facilities, organize employee engagement events, and support meetings, with a clear emphasis on outstanding customer service and smooth operations.

You will collaborate with the JLL Facilities Management team, vendors, and client staff to ensure spaces are well-kept,

Qualifications

• Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management (Airlines or Hotel industry preferred)
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology and applications
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Proven experience in a customer service environment

Responsibilities

• Serve as the initial point of contact for client employee inquiries, issues, troubleshooting, and feedback related to services within the workplace
• Create a welcoming atmosphere by maintaining a clean, organized, and aesthetically pleasing workspace
• Organize and support employee engagement initiatives, events, and wellness programs
• Conduct large group briefings for new ways of working and communicate changes to client staff
• Conduct daily facility inspections and report areas needing attention to the JLL FM team
• Act as a liaison between client staff and the JLL FM team for facility-related requests
• Manage bistro machine and supplies (coffee, water, cups, cutlery)
• Coordinate with housekeeping to ensure workplace hygiene
• Utilize facilities management software to log and track service requests
• Assist in organizing spaces for meetings and events
• Support data collection, analysis and reporting to align with client goals
• Implement and maintain site-specific facilities management protocols
• Oversee and manage vendors and SLAs
• Conduct performance reviews of service providers and coordinate improvements
• Coordinate corporate transportation services and monitor routes
• Liaise with transportation vendors for quality service
• Maintain transportation logs and reports
• Strive to continually improve experience service performance
• Provide end-to-end event support when the Events Coordinator is on leave
• Gather event details and coordinate logistics
• Liaise with clients and stakeholders to clarify requirements
• Follow templates and vendor arrangements for smooth execution

Skills

Hospitality

Customer service

Communication

Team collaboration

Time management

Organizational skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Human Experience:

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
• Create a welcoming atmosphere by maintaining a clean, organized, and aesthetically pleasing workspace.
• Organize and support employee engagement initiatives, events, and wellness programs.
• Conduct large group briefings for new ways of working, effectively communicating changes and addressing questions from client staff.

Operational Support

• Conduct daily facility inspections to proactively identify and report any areas requiring attention to the JLL FM team.
• Act as a liaison between client staff and the JLL FM team, efficiently communicating and coordinating facility-related requests and issues.
• Management of bistro machine & supplies: Coffee machine, Water dispenser, Cups & cutlery.
• Work closely with housekeeping to ensure proper workplace hygiene is observed.
• Utilize JLL's facilities management software to log, track, and follow up on service requests and maintenance issues.
• Assist in organizing and setting up spaces for meetings, events, or special requirements as needed by client.
• Support data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives.
• Support the JLL team in implementing and maintaining site specific facilities management protocols and procedures.
• Oversee and manage vendor, ensuring accountability and compliance with service level agreements.
• Conduct regular performance reviews of service providers and coordinate improvement plans as needed
• Coordinate corporate transportation services, including shuttle services, executive transportation, and event transportation needs.
• Monitor transportation schedules and routes to ensure optimal efficiency and punctuality.
• Liaise with transportation vendors to ensure quality service delivery and address any service issues.
• Maintain transportation logs and generate reports on usage patterns, costs, and service quality.
• Strive to continually improve experience service performance.

Ensuring Exceptional Service

• Visibly engaged and well known in the workplace; spends a good amount of day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
• Provide administrative and operational excellence for soft services.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.

Event Support (Coverage Role)

• Provide end-to-end event support when the Events Coordinator is on leave
• Gather event details from requestors and coordinate logistics (e.g., furniture setup, space preparation)
• Liaise with clients and stakeholders as needed to clarify requirements and decisions
• Follow existing templates, processes, and vendor arrangements to ensure smooth executionSupport events held in meeting rooms, atrium spaces, and other workplace venues

Qualifications

• Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management (Airlines or Hotel industry preferred)
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology and applications
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Proven experience in a customer service environment

Location:

On-site -Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.