Assistant Workplace Manager at JLL

JLL; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Personalized benefits

Wellness programs

Job summary

JLL is seeking an Assistant Workplace Manager in Singapore to lead facilities operations, oversee soft services, and drive a proactive campus experience. You will engage clients, coordinate with stakeholders, and implement strategies to enhance wellbeing and workplace culture.

The role requires 3-5 years in hospitality or related sectors, strong organizational skills, and leadership capabilities. This is a full-time, on-site position offering personalized benefits and growth opportunities within

Qualifications

• 3-5 years’ experience in Hospitality and/or Tourism sector or related professional area
• Experience in Hospitality and/or F&B and/or Tourism sector or related professional area
• Excellent organizational skills and process management

Responsibilities

• Lead Facilities Operations and oversee soft services; review SOPs and drive continuous improvement
• Deliver the Human Experience (Hx) across the campus and uplift workplace wellbeing and engagement
• Develop client engagement strategies and communicate effectively with guests, employees and stakeholders
• Manage the facilities team, drive KPIs, training and high staff morale
• Produce monthly reports and provide financial accruals and variance insights

Skills

Hospitality experience

Customer service

Team leadership

Education

Events Operations Management Degree/Diploma

Job description

Assistant Workplace Manager at JLL in Singapore, S00, SG

This Full time on site position offers great opportunities for career growth.

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

Facilities Operations

Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile Manage & oversee soft services as part of the scope delivered Review operational SOP’s & propose / make changes as part of continuous improvement

Human Experience

Deliver the account’s Human Experience (Hx) across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride Ensure the account’s HX program initiatives are measurable and tangible to the workplace

Client Engagement

Create a fun and impactful client engagement strategy Engage with all guests, employees, and key stakeholders Imbed in the Soft Services team a culture of empowerment, engagement, and fulfilment Develop client support/feedback initiatives e.g. FAQ Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services Ensure effective communications and reporting to clients on operation matters and Workplace Experience Evaluate service response time and analyse occupants’ service request trends and suggestions Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement. Liaise with JLL team and client on soft service delivery Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels. Create, manage JLL profile within the client account Adopt innovative communication strategies Champion monthly meetings with stakeholders to enhance relationships

Team Management

Team player, motivational leader, work across business unit to establish a collaborative environment. Identify area of development for his /her staff Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA. Actively encourage an environment that drive teamwork, co-operation & performance excellence Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics Ensure the team is well trained on all facilities policies, procedures, and systems.

Reporting

Ensure the monthly performance report is generated to meet SLA standards. Review monthly financial reports including the preparation of accruals and variance analysis

Required Experience

• 3-5 years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)
• Experienced in Hospitality and/or F\&B and/or Tourism sector or related professional area
• Events Operations Management Degree/Diploma from an accredited institute Exceptional customer service skills and professionalism with a passion for hospitality Ability to manage multiple priorities and deliver results in a fast-paced environment Excellent organizational skills and process management

Benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Culture and Inclusion

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.