Enterprise Zero Trust Support Engineer

Cloudflare, Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Cloudflare, Inc. is seeking a Technical Support Engineer to empower our largest customers with Zero Trust deployments and secure access.

You will diagnose complex identity and authentication issues, guide customers through integration challenges, and collaborate with product and security teams to drive improvements. The role requires strong troubleshooting, exceptional communication, and experience with IAM systems such as Okta, Azure AD, or Ping Identity.

Qualifications

• Minimum 4 years experience as a Support Engineer or Sr. Support Engineer in networking or web security.
• Strong troubleshooting skills and ability to explain complex concepts to customers.
• Excellent written and verbal communication; able to work independently and in a fast paced team.

Responsibilities

• Serve as a trusted technical advisor for enterprise customers using Cloudflare Zero Trust.
• Troubleshoot and resolve advanced issues related to identity, authentication, and secure access.
• Diagnose configuration and integration challenges with SSO, SAML, OIDC and network security.
• Create knowledge base articles and troubleshooting guides for internal and customer use.
• Collaborate with Product, Engineering, and Security teams to accelerate issue resolution.

Skills

Troubleshooting

Customer support

Networking basics

Authentication protocols

Cloud platforms

Database knowledge

Communication

Education

Bachelor's degree in CS or related

Tools

Okta

Ping Identity

Azure Active Directory

SAML

OIDC

PostgreSQL

MySQL

Job description

Cloudflare, Inc. is seeking a Technical Support Engineer to empower our largest customers with Zero Trust deployments and secure access.

You will diagnose complex identity and authentication issues, guide customers through integration challenges, and collaborate with product and security teams to drive improvements. The role requires strong troubleshooting, exceptional communication, and experience with IAM systems such as Okta, Azure AD, or Ping Identity.