Senior Workflow Process Consultant - A26417

ACTIVATE INTERACTIVE PTE LTD; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Outpatient medical coverage

Specialist medical coverage

Flexible benefits

Job summary

Activate Interactive Pte Ltd, a leading technology consultancy in Singapore, seeks a dynamic professional to lead business process discovery and AI-enabled workflow redesign for complex programmes. You will collaborate with scientists, business users and technical teams to translate pain points into practical requirements and scalable workflows.

The role demands strong experience in process mapping, requirements gathering, and agile delivery, with proficiency in tools like Miro and JIRA.

Qualifications

• Experience in business analysis, management consulting, digital transformation or process improvement.
• Strong capability in process mapping, requirements gathering, user research and analysis of data flows, system interactions and cross-functional dependencies.
• Ability to translate operational pain points into implementable business and functional requirements, prototypes, governance arrangements and measurable outcomes.
• Skilled in facilitating stakeholder workshops and interviews, reconciling differing needs and validating recommendations with business and technical teams.
• Understanding of AI-enabled workflow opportunities, human-in-the-loop design, iterative delivery and the organisational impacts of process and technology change.
• Strong written, visual and verbal communication skills, with proficiency in workflow and delivery tools such as Miro and JIRA.

Responsibilities

• Lead business process discovery and workflow redesign for the AIDD programme, starting with Phase 1 proof of concept and extending to configurable AIDD workflows from Phase 2.
• Map and assess the end-to-end target evaluation process, including user intake, evidence gathering, biological reasoning, therapeutic direction, narrative and score generation, evidence storage, quality assurance and expert review.
• Facilitate discovery workshops and interviews with scientists, business users and technical teams to identify pain points, bottlenecks, decision rules, dependencies, data needs and control requirements.
• Design and validate future-state workflows that integrate AI agents and human oversight while preserving provenance, traceability, quality and escalation of uncertainty.
• Translate workflow needs into clear business requirements, user journeys, process maps, decision rules, roles, governance and acceptance criteria, maintain backlog with cross-functional teams.
• Support rapid prototyping and proof-of-concept testing, gather user feedback, assess feasibility and refine workflows with architects, AI engineers and delivery leads.
• Develop reusable workflow patterns, configuration principles and operating models for multi-tenancy and Phase 2 onwards.
• Define process performance measures and change plans covering throughput, cycle time, review effort, quality, adoption and operational readiness.

Skills

Business analysis

Management consulting

Digital transformation

Process improvement

Requirements gathering

Stakeholder workshops

Workflow design

AI-enabled workflows

Agile SAFe

Communication skills

Tools

Miro

JIRA

Job description

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you.

What will you do?

• Lead business process discovery and workflow redesign for the AIDD programme, beginning with the Phase 1 target evaluation proof of concept and extending to configurable AIDD workflows from Phase 2 onwards. The role works with scientific, business and technical stakeholders to translate current processes, pain points and controls into practical, AI-enabled future-state workflows that improve throughput, traceability, quality and user adoption.
• Map and assess the end-to-end target evaluation process, including user intake, evidence gathering, biological reasoning, therapeutic direction, narrative and score generation, evidence storage, quality assurance and expert review.
• Facilitate discovery workshops and interviews with scientists, business users and technical teams to identify pain points, bottlenecks, decision rules, dependencies, data needs and control requirements.
• Design and validate future-state workflows that integrate AI agents and human oversight while preserving provenance, traceability, quality and appropriate escalation of uncertainty.
• Translate workflow needs into clear business requirements, user journeys, process maps, decision rules, roles, governance and acceptance criteria. Maintain a prioritised backlog and work with the UI/UX Designer, Architect, Delivery & Tech Lead and AI Evals and Benchmarking Engineer to make each workflow ready for design, implementation and validation.
• Support rapid prototyping and proof-of-concept testing, gather user feedback, assess feasibility and refine workflows with architects, AI engineers and delivery leads.
• Develop reusable workflow patterns, configuration principles and operating models to support feedback loops, adaptive routing, multiple data sources, multi-tenancy and additional AIDD workflows from Phase 2 onwards.
• Define process performance measures and change plans covering throughput, cycle time, review effort, quality, adoption and operational readiness.

What are we looking for?

• Experience in business analysis, management consulting, digital transformation or process improvement, including current-state assessment and future-state workflow design.
• Strong capability in process mapping, requirements gathering, user research, systems thinking and analysis of data flows, system interactions and cross-functional dependencies.
• Ability to translate operational pain points into implementable business and functional requirements, prototypes, governance arrangements and measurable outcomes.
• Skilled in facilitating stakeholder workshops and interviews, reconciling differing needs and validating recommendations with business and technical teams.
• Understanding of AI-enabled workflow opportunities, human-in-the-loop design, iterative delivery and the organisational impacts of process and technology change.
• Strong written, visual and verbal communication skills, with proficiency in workflow and delivery tools such as Miro and JIRA.
• Workflow redesign in scientific, engineering or other evidence-intensive environments, including AI-enabled processes and configurable user journeys.
• Development of product operating models, standardised delivery workflows or agile, product-oriented ways of working.
• Change management, KPI design and improvement roadmaps, supported by relevant business analysis, Agile, process improvement or SAFe certification.

What do we offer in return?

• Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.
• Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions "red packet" and CNY goodies, etc.
• Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives.
• Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a "SHRI 2025 Gold winner" in "Learning & De")