Senior Venue Operations & Experience Lead

The Kallang Group; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

The Kallang Group in Singapore seeks a Senior Executive/Executive, Venue Operations to oversee day-to-day operations at OCBC Arena and related facilities. You will coordinate maintenance, support events, and ensure excellent customer experience while working with internal teams and external partners.

Ideal candidates have 2–4 years in venue operations or related fields, with WSH certification preferred. This role involves safety, planning, and process improvements to deliver seamless events and

Qualifications

• ITE/Diploma/Bachelor’s degree or better from an accredited college or university is preferred but not essential.
• 2-4 years of relevant experience in venue operations, facility management, event operations, sports facilities, hospitality, property management, or related industries.
• Workplace Safety and Health (WSH) certification preferred.
• Fire Safety or Emergency Response training will be advantageous.
• First Aid certification will be an added advantage

Responsibilities

• Oversee daily operations of OCBC Arena and associated sports facilities.
• Conduct routine inspections to ensure facilities are maintained in a safe, clean, and operational condition.
• Coordinate corrective and preventive maintenance works with appointed contractors and service providers.
• Monitor venue conditions and ensure operational readiness for programmes, training activities, and events.
• Investigate and follow up on operational issues, defects, incidents, and customer feedback.
• Support planning and operational delivery of sporting events, community programmes, and commercial activities.
• Coordinate venue setups, logistics requirements, and event operations.
• Liaise with event organisers, tenants, National Sports Associations (NSAs), and internal stakeholders.
• Ensure compliance with venue operational procedures, safety regulations, and event requirements.
• Support venue conversions and reinstatement works before and after events.
• Manage customer enquiries and feedback professionally and promptly.
• Build positive working relationships with stakeholders and users of the facility.
• Coordinate operational requirements with internal departments such as Customer Experience, Security, Facilities Management, Finance, and Commercial teams.
• Support initiatives to enhance customer satisfaction and improve venue user experience.

Skills

Operations management

Stakeholder management

Customer service

Facilities coordination

Education

ITE/Diploma/Bachelor’s degree or better

Job description

The Kallang Group in Singapore seeks a Senior Executive/Executive, Venue Operations to oversee day-to-day operations at OCBC Arena and related facilities. You will coordinate maintenance, support events, and ensure excellent customer experience while working with internal teams and external partners.

Ideal candidates have 2–4 years in venue operations or related fields, with WSH certification preferred. This role involves safety, planning, and process improvements to deliver seamless events and