Senior Ticketing & Events Manager

The Kallang Group; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

The Kallang Group is seeking an experienced Ticketing Operations Manager to oversee all ticketing matters, manage ticketing service providers, and drive strategies to maximize sales across events and venues.

You will liaise with sales, venues, agents, and internal teams to ensure seamless booking processes, CRM oversight, and data-informed improvements in customer experience across The Kallang Group’s events.

Qualifications

• Bachelor’s degree or higher in Sales, Marketing, Event or related field.
• 8+ years in ticketing or event management.
• Extensive experience with large-scale event administration.
• Strong contract and stakeholder management skills.

Responsibilities

• Act as primary liaison for all events regarding seats and ticketing.
• Liaise with sales, venues, ticket agents to manage ticketing for all events.
• Prepare events for pre- and on-sale by configuring details and allocations.
• Ensure efficiency of booking processes and website integration.
• Oversee the CRM systems to enhance patron engagement and satisfaction.
• Manage TSP contracts and monitor performance and compliance.
• Analyze finance and sales data and prepare monthly ticketing reports.
• Develop and monitor ticketing strategies and roadmaps.
• Support the Major Events team with pricing, campaigns and data integrity.

Skills

Stakeholder management

Strategic thinking

Project management

Contract management

Data analysis

Communication

Education

Bachelor’s degree or higher in Sales, Marketing, Event or related field

Job description

The Kallang Group is seeking an experienced Ticketing Operations Manager to oversee all ticketing matters, manage ticketing service providers, and drive strategies to maximize sales across events and venues.

You will liaise with sales, venues, agents, and internal teams to ensure seamless booking processes, CRM oversight, and data-informed improvements in customer experience across The Kallang Group’s events.