Senior UX Research & Service Design for 0→1 (12-Month)

Activate Interactive Pte Ltd; Singapore; On-site; SGD 100,000 - 145,000; Full time

Benefits offered by this job

Fun working environment

Employee Wellness Program

Singapore Government Agencies projects

Structured development framework and成长

Job summary

Activate Interactive Pte Ltd in Singapore is seeking a mid to senior UX researcher to lead discovery and research on early-stage products taking form from concept to first release. The work spans citizen engagement interfaces and internal, officer-facing systems, and requires fluency across both generative research and service design.

You will define the right problems to solve, generate and validate design hypotheses, and give delivery teams the evidence they need to build with confidence.

Qualifications

• 5+ years in UX research, service design, or product research.
• Strong command of qualitative methods with quantitative inputs where relevant.
• A portfolio showing service design work alongside research deliverables.
• Confident workshop facilitation with mixed groups.
• Ability to operate with ambiguity and structure your own research strategy with limited direction.
• Clear, concise communication and stakeholder management skills.

Responsibilities

• Plan and run mixed-method research across the discovery lifecycle — generative interviews, contextual inquiry, concept and usability testing, and synthesis into actionable insight.
• Frame problem spaces and shape research questions for 0→1 products where the direction is not yet settled.
• Map service journeys, ecosystems, and touchpoints end-to-end, connecting front-stage user experience to back-stage systems and processes.
• Plan and facilitate workshops as needed — problem framing, ideation, prioritisation, and alignment sessions with teams and stakeholders.
• Translate findings into design hypotheses, opportunity areas, and prioritised recommendations that inform product and design decisions.
• Work directly with product, design, and engineering counterparts, and engage agency stakeholders and public officers as both research participants and collaborators.
• Communicate insight clearly to technical and non-technical audiences, including senior stakeholders, through concise readouts and artefacts.

Skills

UX research

Service design

User interviews

Job description

Activate Interactive Pte Ltd in Singapore is seeking a mid to senior UX researcher to lead discovery and research on early-stage products taking form from concept to first release. The work spans citizen engagement interfaces and internal, officer-facing systems, and requires fluency across both generative research and service design.

You will define the right problems to solve, generate and validate design hypotheses, and give delivery teams the evidence they need to build with confidence.