UX Researcher & Service Design (12-Month Contract)

Activate Interactive; Singapore; On-site; SGD 70,000 - 110,000; Part time

Benefits offered by this job

Fun working environment

Wellness program

Government projects

Job summary

Activate Interactive Pte Ltd is seeking a seasoned Service Design and UX Research professional to join our growing team on a 12-month fixed-term contract. You will lead discovery with agency teams, shape ambiguous problems into clear requirements, and collaborate with stakeholders to design practical, human-centered solutions.

With 5+ years in service design, UX research or product discovery and a strong ability to synthesize messy inputs, you will translate insights into actionable design

Qualifications

• At least 5 years of experience in service design, UX research, or product discovery.
• Generative research and synthesis skills to turn messy inputs into structured insight.
• Comfort designing for process and workflow problems, not only interfaces.
• Strong workshop facilitation and stakeholder engagement.
• Ability to work independently on exploratory 0-1 context projects.
• Interest in or exposure to AI-assisted tools or agents is advantageous.

Responsibilities

• Run discovery with agency teams to understand how they currently form ideas and define requirements.
• Map end-to-end process from initial business idea to defined requirements.
• Identify patterns, friction points, and unmet needs across teams.
• Translate findings into design principles and requirements for a tool or agent.
• Prototype and test process interventions to validate buildable clarity.
• Facilitate workshops to frame problems and align stakeholders.

Skills

Service design

UX research

Product discovery

Workshop facilitation

Stakeholder engagement

Education

5+ years professional experience

Tools

AI tools exposure

Job description

Activate Interactive Pte Ltd is seeking a seasoned Service Design and UX Research professional to join our growing team on a 12-month fixed-term contract. You will lead discovery with agency teams, shape ambiguous problems into clear requirements, and collaborate with stakeholders to design practical, human-centered solutions.

With 5+ years in service design, UX research or product discovery and a strong ability to synthesize messy inputs, you will translate insights into actionable design