Senior Ticketing Operations Manager

The Kallang Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Kallang Group in Singapore seeks a seasoned Ticketing Operations Manager to drive end-to-end ticketing for events and to manage relationships with ticketing service providers. You will align ticketing strategy with sales, venues and partners to maximise revenue and ensure smooth operations.

Responsibilities include overseeing pre-sale setup, pricing structures, CRM engagement, and monthly reporting, while coordinating with major events teams and external agents to deliver outstanding

Qualifications

• Bachelor’s degree or higher in Sales & Marketing, Event, Venue Management or related field.
• Minimum 8 years’ experience in ticketing and event management roles.
• Extensive experience with ticketing and large-scale event administration.
• Strong communication, stakeholder management and organizational skills.
• Experience with contracts and cross-functional coordination.

Responsibilities

• Act as primary liaison for events regarding seats and ticketing matters.
• Liaise with sales, venues, ticket agents and stakeholders to manage ticketing.
• Prepare pre-sale configurations including manifests, seating plans, pricing, and allocations.
• Ensure efficient booking processes and website integration with testing for accuracy.
• Manage TSP contracts and monitor performance and reporting.
• Oversee CRM systems to enhance patron engagement and satisfaction.
• Develop and monitor ticketing strategies with internal teams and external partners.
• Support Major Events team with pricing policy, RFPs, and promotion planning.
• Maintain data integrity and publish monthly ticketing reports.

Skills

Ticketing management

Stakeholder management

Contract management

Data analysis

Project coordination

Education

Bachelor’s degree or higher in related field

Tools

CRM systems

Ticketing platforms

Job description

The Kallang Group in Singapore seeks a seasoned Ticketing Operations Manager to drive end-to-end ticketing for events and to manage relationships with ticketing service providers. You will align ticketing strategy with sales, venues and partners to maximise revenue and ensure smooth operations.

Responsibilities include overseeing pre-sale setup, pricing structures, CRM engagement, and monthly reporting, while coordinating with major events teams and external agents to deliver outstanding