Operations Executive (Ticketing System)

Marina Bay Sands; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Marina Bay Sands is seeking a dedicated Ticketing System Coordinator to manage end-to-end event setup in the ticketing platform and oversee seat inventory, pricing configuration, and smooth sales operations. You will configure access controls across venues, assist with day-to-day system improvements, SOP creation, reporting, and liaise with IT and providers to implement enhancements.

Flexibility for extended event hours is expected.

Qualifications

• Experience with ticketing systems and platforms or APIs is advantageous.
• Proficiency in Excel and data analysis tools (Power BI) preferred.

Responsibilities

• Own end-to-end setup of events in ticketing system, including seat inventory and pricing for current and future builds.
• Configure and optimize access control systems for secure, efficient entry across venues.
• Assist with day-to-day ticketing system: improvements, website updates, testing, reporting.
• Develop SOPs and training guides to support operational consistency and knowledge.
• Oversee end-to-end ticketing system enhancements: prioritize requests, improve automation, coordinate with IT and providers.
• Provide ongoing support and troubleshooting for ticketing system issues.
• Perform other duties as assigned.

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Tickets and Access Configuration

• Own the end-to-end setup of events within the ticketing system, including seat inventory management and pricing configuration for current and future ticket builds. This involves meticulously gathering detailed information from account managers about event specifics, such as dates, pricing, seating arrangements, and special requirements. Ensure all event details are accurately entered into the system to facilitate smooth sales and operations.
• Configure and optimize an access control system to ensure secure, efficient and seamless entry operations across all venues.

Ticketing System Management (Day-to-day)

• Assist and follow through all technical aspects of the ticketing system (eg: system improvements, website updates, connecting different systems, user acceptance testing and creating reports.)
• Assist with developing of Standard of Procedures (SOPs) and training guides, to support operational consistency and knowledge.
• Oversee the end-to-end process of ticketing system enhancements:
  • Evaluate and prioritize requests from stakeholders and find ways to improve and automate processes
  • Review and prioritize enhancement requests based on urgency, revenue impact, and operational needs.
  • Work with the IT team and ticketing provider to develop, test, and implement system improvements.
  • Provide ongoing support and troubleshooting assistance for ticketing system-related issues.
  • Any other duties as assigned.

Job Requirements

Education & Certification

• Candidates should have at least a Diploma in Business Administration, Event Management, Tourism & Hospitality or another related field

Experience

• Experience of ticketing systems and platforms or technical concepts such as APIs has a strong advantage.

Other Prerequisites

• Proficiency in Excel or data analysis tools (e.g., Power BI) is preferred.
• Resilient, analytical, and detail-oriented, with the ability to manage competing priorities, solve problems strategically, and maintain accuracy in a fast-paced environment.
• Highly meticulous and detail oriented as candidate will perform repetitive tests, identify errors and provide solutions.
• Self-motivated and independent, yet a collaborative team player capable of understanding and navigating multiple systems to perform effectively.
• Comfortable to work extended hours during event days (including weekday evenings, weekends and public holidays), rotational shifts and remain contactable for urgent matters outside of standard hours as required by business needs.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.