Senior Technical Support Senior Executive

Recruit Haus Pte Ltd; Singapore; On-site; SGD 39,000 - 62,000; Full time

Job summary

Recruit Haus Pte Ltd is seeking a Contract Administration professional to coordinate meter readings with external vendors and internal teams in Singapore. You will handle customer enquiries related to metering and billing discrepancies, and ensure accurate records and timely resolutions.

Role includes inventory management of in-house meters, daily workflow coordination with vendors, and participation in job rotation to support administrative and operational duties within the function.

Responsibilities

• Coordinate with external vendors and internal stakeholders to ensure accurate and timely meter readings and records.
• Handle customer enquiries and resolve issues relating to metering, readings and billing discrepancies.
• Investigate and troubleshoot meter reading errors to ensure accurate billing and timely resolution.
• Manage the inventory of in-house meters, ensuring adequate stock levels and accurate, up-to-date records.
• Coordinate daily operational workflows relating to tenants' periodic meter readings, meter information and related activities.
• Monitor outstanding cases and follow up with relevant parties to ensure timely completion.
• Maintain proper documentation and records for metering activities and transactions.
• Support the Contract Administration function through job rotation and assist with related administrative and operational duties as required.

Job description

Key Responsibilities

• Work closely with external vendors and relevant stakeholders to ensure accuracy of meter readings and related records.
• Handle and resolve customer enquiries and complaints relating to metering matters in a timely and professional manner.
• Troubleshoot and investigate meter reading discrepancies to ensure accurate billing.
• Manage and maintain the inventory of in-house meters, ensuring sufficient stock and accurate, up-to-date records.
• Coordinate daily workflows with vendors and internal departments for periodic meter readings, meter details and related activities.
• Participate in job rotation within the Contract Administration function to gain broader exposure and understanding of related operations.

Responsibilities

• Coordinate with external vendors and internal stakeholders to ensure accurate and timely meter readings and records.
• Handle customer enquiries and resolve issues relating to metering, readings and billing discrepancies.
• Investigate and troubleshoot meter reading errors to ensure accurate billing and timely resolution.
• Manage the inventory of in-house meters, ensuring adequate stock levels and accurate, up-to-date records.
• Coordinate daily operational workflows relating to tenants' periodic meter readings, meter information and related activities.
• Monitor outstanding cases and follow up with relevant parties to ensure timely completion.
• Maintain proper documentation and records for metering activities and transactions.
• Support the Contract Administration function through job rotation and assist with related administrative and operational duties as required.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives. By applying for this role, you consent to Recruit Haus' PDPA and e2i's PDPA.