Senior Technical Support Engineer – Global Field & Training

ASMPT SMT Solutions

Singapore

On-site

SGD 70,000 - 100,000

Full time

7 days ago

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Job summary

ASMPT SMT Solutions is seeking a Senior Technical Support Engineer in Singapore to deliver 1st/2nd level technical support, install and commission SMT equipment, and lead regional training initiatives. You will work with global teams to resolve issues, train customers and field engineers, and drive continuous improvement in training delivery.

The role requires a Diploma/Degree in Electrical, Electronics, or Mechatronics and at least 3 years in SMT environments, with travel and strong

Qualifications

Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
Basic project management knowledge is an advantage
Minimum 3 years of relevant work experience
Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred
Familiarity with Fuji and Panasonic equipment is a plus
Experience working with inspection equipment is a plus
Experience in leading a team is a plus
Strong analytical and problem-solving skills, with a focus on results and quality
Ability to work independently with a high level of initiative and willingness to learn
Willingness to travel on short notice
Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally

Responsibilities

Perform machine installation, commissioning, and production monitoring
Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
Respond to customer and regional service calls; attend to problems at customer sites when required
Deliver on-site product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally
Develop and conduct refresher training for trainers and Field Service Engineers
Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers
Participate in other technical-related activities specific to our SMT Solutions offerings