Senior Technical Service Lead, Lab Instruments & Automation

Abbott; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

Abbott is seeking a Senior Technical Service Specialist based in Singapore to lead Level 3 service operations for laboratory instruments and automation hardware. You will troubleshoot, engage customers, analyze data, and collaborate across functions to ensure high-quality service delivery and continuous improvement.

Ideal candidates hold a relevant engineering or biochemistry degree, demonstrate strong analytical thinking, and are proficient with Microsoft tools.

Qualifications

• Bachelor’s degree in Engineering, Electrical, Mechanical, Medical Technology, or Biochemistry preferred.
• Proficient in Microsoft technologies including Windows virtualization, MS Visio, and MS Office.
• Fundamental knowledge of Power BI is welcomed.

Responsibilities

• Lead Level 3 technical support for Abbott instruments and automation hardware-related products.
• Conduct customer entrance interviews to assess needs and manage expectations.
• Identify process gaps and recommend cross-functional improvements.
• Ensure adherence to regulatory and quality standards during service activities.

Skills

Analytical thinking

Interpersonal skills

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor’s degree in Engineering or Biochemistry

Tools

Windows virtualization

MS Visio

Power BI

Microsoft Office

Job description

Abbott is seeking a Senior Technical Service Specialist based in Singapore to lead Level 3 service operations for laboratory instruments and automation hardware. You will troubleshoot, engage customers, analyze data, and collaborate across functions to ensure high-quality service delivery and continuous improvement.

Ideal candidates hold a relevant engineering or biochemistry degree, demonstrate strong analytical thinking, and are proficient with Microsoft tools.