Senior Area Service Professional

Abbott Laboratories; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

Abbott Laboratories in Singapore is seeking a Senior Technical Service Specialist to lead Level 3 service for laboratory instruments and automation hardware. You will troubleshoot, engage customers, and guide field investigations to deliver high-quality service.

In this role you will analyze data, identify root causes, and drive continuous improvements while aligning with Global Service Guidance, working in a fast-paced, matrixed environment across APAC and beyond.

Qualifications

• Bachelor’s degree in Engineering, Medical Technology, Biochemistry or related field.
• Foundational instrument hardware knowledge and strong analytical mindset.
• Proficiency with MS Office, Visio, and data tools; Power BI is a plus.
• Experience in cross-functional teamwork and process improvement.

Responsibilities

• Lead Level 3 technical support for Abbott instruments and automation hardware.
• Troubleshoot complex issues and coordinate field investigations on-site.
• Engage with customers to understand needs and manage expectations.
• Analyze data, identify root causes, and drive improvements in service delivery.
• Ensure compliance with regulatory and quality standards in service activities.
• Collaborate with Global Service and APAC teams to reduce cost of service.

Skills

MS Office

Power BI

Analytical thinking

Interpersonal skills

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related field

Tools

MS Visio

Windows virtualization

Job description

Descritivo de Cargo Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Abbott Core Diagnostics Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Senior Technical Service Specialist (Senior Area Service Professional), you will be responsible for Level 3 service operations for laboratory instruments and automation hardware. This role involves troubleshooting, customer engagement, data analysis, and cross-functional collaboration to ensure high-quality service delivery and continuous improvement.

What You'll Do

• Develop technical expertise with a foundational understanding of laboratory operations and commonly used laboratory hardware.
• Lead Level 3 technical support for Abbott instruments and automation hardware-related products, ensuring timely resolution in alignment with Global Service Guidance.
• Support field investigations and escalations, including on-site investigations, troubleshooting activities, and technical studies.
• Conduct customer entrance interviews to assess needs and manage expectations within defined service parameters.
• Identify critical process gaps and recommend improvements to enhance cross-functional workflows and service delivery.
• Ensure adherence to regulatory and quality standards during service activities and promote best practices in ticket documentation.
• Thrive in a fast-paced, matrixed, and geographically diverse organization, demonstrating adaptability and initiative.
• Set clear goals and provide constructive feedback to foster collaboration and drive business outcomes.
• Deliver clear, concise, and fact-based verbal and written communications to executive leadership, peers, and cross-functional teams.
• Champion quality, lean methodologies, and structured problem-solving across the service organization and in collaboration with other departments.
• Establish a well-defined cadence with APAC Service Managers to drive Cost of Service (COS) reduction utilizing tools and analytics, while supporting the achievement of global financial goals.

Requirements

• Bachelor's degree in Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, or Biochemistry preferred.
• Foundational understanding of instrument hardware and/or engineering principles, with a strong interest in expanding expertise in laboratory instruments and systems.
• Proficient in Microsoft technologies, including Windows virtualization, MS Visio, and other Microsoft Office applications.
• Fundamental knowledge of Power BI is welcomed and considered an advantage.
• Familiarity with industry-standard communication protocols such as ASTM, HL7, and other proprietary protocols.
• Strong analytical thinking and a curious mindset, with the ability to explore data, identify patterns, determine root causes, and uncover opportunities for improvement.
• Excellent interpersonal and influencing skills, with a demonstrated ability to work effectively in cross-functional and collaborative team environments.
• Ability to develop, advocate for, and implement new ideas and approaches that drive continuous improvement.

Location

Location: This position is based in Singapore, Duo Tower.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at https://www.abbott.com, on Facebook at https://www.facebook.com/Abbott and on Twitter https://twitter.com/AbbottNews and https://twitter.com/AbbottGlobal.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

Familia de Cargo Support Services Divisão CRLB Core Lab

Localidade Singapore > Singapore : DUO Tower

Localidades Adicionais

Turno de Trabalho Standard

Viagem Yes, 20 % of the Time

Vigilância médica Yes

Atividades de trabalho significativas Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

A Abbott significa o poder da saúde. Por mais de 125 anos, a Abbott tem ajudado as pessoas a alcançar seu potencial - porque uma saúde melhor permite que indivíduos e comunidades vivam melhor. Com uma rede global e diversificada, que serve clientes em mais de 160 países, criamos novas soluções - em todo o espectro da saúde, em todo o mundo, para todas as fases da vida. Seja através da próxima geração de equipamentos de diagnóstico, dispositivos médicos para estilos de vida em transformação, nutrição baseada em ciência, ou novas reformulações, estamos desenvolvendo tecnologias mais inovadoras e revolucionárias na área da saúde para que indivíduos vivam melhor e com mais saúde. Os colaboradores da Abbott vêm trabalhar todos os dias com energia, entusiasmo e comprometimento com o intuito de promover a saúde e o bem-estar de milhões de pessoas. Eles superam os limites para ajudar a gerenciar e tratar alguns dos maiores desafios de saúde da vida. Convidamos você a explorar as oportunidades na Abbott, a ver se seus talentos e aspirações de carreira podem ser encaixar com as nossas vagas. A Abbott é uma empresa que oferece oportunidades iguais e acolhe e incentiva a diversidade em nossa força de trabalho.

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