Senior Technical Account Manager (Digital Payments)

Mastercard Inc.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Mastercard Inc. is seeking a Manager, Technology Account Management to oversee the technology and operational relationship with Mastercard customers in Singapore. You will coordinate onboarding, readiness, incidents, and post-go-live support while aligning with market and product teams.

This role requires deep knowledge of payments and technical delivery, strong project management, and the ability to drive value across matrixed teams in a fast-paced environment.

Qualifications

• Experience in payments industry, fintech, technology services, or related field, ideally with card/digital payments exposure.
• Deep understanding of payment flows, processing environments, and card/digital payments operations.
• Knowledge of payment system tech (ISO 8583, APIs, authorization, clearing, settlement) and related processes.
• Proven track record delivering technical implementations, onboarding, readiness, or delivery activities.
• Strong project management skills: coordinate teams, track progress, manage dependencies, ensure quality.
• Able to operate effectively in a matrixed, multicultural, fast-paced environment across markets and time zones.
• Customer-focused with ability to translate needs into actionable solutions and escalate as needed.
• Excellent verbal and written communication, able to explain technical topics to both technical and non-technical audiences.
• Proactive, structured, and accountable with strong problem-solving across multiple priorities.
• Fluency in English; local language proficiency is a plus depending on market requirements.

Responsibilities

• Manage day-to-day technology and operational relationship with assigned Mastercard customers.
• Build trusted relationships with stakeholders at operational, technical, and senior levels.
• Lead onboarding, technical implementations, readiness assessments, release coordination, and post-go-live support.
• Assess customer tech readiness, identify risks, align delivery with requirements and standards.
• Coordinate cross-functional teams to investigate and resolve production and non-production issues.
• Support implementation and delivery of Mastercard products and solutions from scoping to completion.
• Collaborate with account management, product, operations, and market teams to prioritize initiatives.
• Maintain TAM process discipline with documentation, reviews, action tracking, releases, and improvements.
• Deliver training and knowledge transfer to customers, vendors, and internal teams.
• Ensure adherence to regulatory, operational, risk, and organizational standards throughout the lifecycle.
• Provide updates and recommendations to internal stakeholders for engagement and reviews.

Skills

Payments industry

Customer onboarding

Technical coordination

Stakeholder management

Incident management

Project management

Cross-functional collaboration

Communication skills

Job description

Mastercard Inc. is seeking a Manager, Technology Account Management to oversee the technology and operational relationship with Mastercard customers in Singapore. You will coordinate onboarding, readiness, incidents, and post-go-live support while aligning with market and product teams.

This role requires deep knowledge of payments and technical delivery, strong project management, and the ability to drive value across matrixed teams in a fast-paced environment.