Account Manager

Career Executive 赛睿人力资源; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Career Executive 赛睿人力资源 is seeking a seasoned client-facing executive to manage strategic accounts across business, product, engineering, finance and technology within customer organizations in Southeast Asia. The role drives overall account health, expansions, revenue growth and customer satisfaction through cross-functional coordination and negotiation with enterprise clients.

The candidate will lead account strategies with fluency in English and Mandarin, and will oversee complex deals and

Qualifications

• Bachelor's degree in business, finance, marketing or related field.
• 8+ years in a client-facing role in business development and sales, managing relationships with large, complex organisations, preferably in SEA markets.
• 8+ years in payments, card networks, SEA local payment methods, merchant acquiring, or other financial services, preferably SEA.
• Understand payment business models, compliance and risk management.
• Experience negotiating commercial deals with enterprise customers.
• Excellent written and verbal communication to influence stakeholders.
• Fluency in English and Mandarin to liaise with stakeholders in China.

Responsibilities

• Build and foster relationships with senior executives in business, product, engineering, finance and tech within customers' organizations.
• Drive overall account health including product development, payments performance, cost optimization, account renewals & growth, and customer satisfaction.
• Support expansion of customers, identify opportunities, drive business outcomes, and ensure customers are satisfied with services.
• Coordinate with internal cross-functional stakeholders to launch projects for customers.
• Leverage industry knowledge to set account strategies, and execute deals and initiatives.
• Manage strategic planning and negotiation/expansion with customers.
• Manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal.

Skills

Stakeholder influence

Strong communication

English & Mandarin

Education

Bachelor's degree

Job description

Build and foster relationships with senior executives in business, product, engineering, finance and tech within customers' organizations.

Drive overall account health including product development, payments performance, cost optimization, account renewals & growth, and customer satisfaction.

Support expansion of customers, identify opportunities, drive business outcomes, and ensure customers are satisfied with services.

Coordinate with internal cross-functional stakeholders (including financial institution business development, product, tech, legal, and compliance) to launch projects for customers.

Leverage industry knowledge to set account strategies, and execute deals and initiatives.

Manage strategic planning and negotiation/expansion with customers.

Manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal.

Qualifications

Bachelor's degree holder in business, finance, marketing or a related field of study.

Possess 8+ years of experience in a client-facing role ideally in business development and sales, managing relationships with large, and complex organizations, preferably in SEA markets.

8+ years of experience related to payments, card networks, SEA local payment methods, merchant acquiring, or other financial service fields, preferably in SEA markets.

Thorough understanding of payment business models and associated best practices with regard to compliance and risk management.

Experience in negotiating commercial deals with enterprise customers.

Strong written and verbal communication skills with the ability to influence stakeholders both internally and externally.

Fluency in English and Mandarin in order to liaise with stakeholders based in China.