Senior Support Specialist - Cognizant

Cognizant; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Cognizant is seeking a Lab Systems Support Specialist to provide first-level hands-on support for laboratory software and instrument integration. You will oversee daily lab activities, manage user accounts, coordinate hardware issues with desktop support, and liaise with regulatory bodies and partner institutions to ensure compliance.

You will document configurations, support GLP/GMP and FDA compliance, assist in software upgrades, backups, and SOP maintenance, and work with QA, IT, and lab

Qualifications

• Bachelor's degree in a relevant field.
• GxP compliance knowledge in regulated environments.
• CSV validation principles and documentation.
• Laboratory instrumentation knowledge and operation.
• Analytical techniques familiarity for lab testing.
• Lab software systems to manage data and workflows.
• Strong problem-solving, analytical and writing skills.
• Excellent communication for cross-functional teams.
• Familiarity with SOPs and regulatory compliance.
• Experience with ITSM ticketing tools (ServiceNow/Remedy).
• Knowledge of quality management processes (CAPA, deviation, change).

Responsibilities

• Provide first-level hands & feet support for lab software systems.
• Oversee daily lab activities including scheduling and maintenance.
• Act as liaison between the lab and external entities.
• Manage user accounts and access controls.
• Coordinate hardware issues with desktop support and vendors.
• Coordinate during system hardware failures and maintenance.
• Backup and restoration for lab systems and data.
• Assist in software upgrades and SOP updates.
• Ensure system validation and audit trails per SOPs.
• Support GLP, GMP, and FDA regulatory compliance.
• Collaborate with QA, IT, and lab analysts to improve workflows.

Skills

GxP Compliance Knowledge

CSV Validation Principles

Laboratory Instrumentation Expertise

Analytical Techniques Knowledge

Lab Software Systems Proficiency

Problem-Solving Skills

Communication Skills

SOP Adherence & Regulatory Compliance

Quality Management Process Knowledge

Education

Bachelor's degree

Tools

Ticketing System Proficiency (ServiceNow/Remedy)

Job description

Job Description

• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
• User Management Activities (E.g: User Creation, Modification & Deletions etc.)
• Hardware related PC/Network - Coordination with Desktop support team
• Vendor communications, coordination during the System Hardware failures & any other Maintenances
• Backup of the Standalone and Benchtop systems on regular basis
• Application Software upgrades on the standalone systems.
• Onboarding and off boarding Lab systems
• Monthly patching coordination.
• Backup & Restoration for the Lab systems
• Lac/es Configuration
• Update SOPs/ WIs
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
• Help maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support Audits Queries from the LAB IT side.

Skill Set Requirement

• Holds a Bachelor's degree
• GxP Compliance Knowledge - Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment.
• Computer System Validation (CSV) - Proficient in validation principles, protocols, and documentation for computerized systems.
• Laboratory Instrumentation Expertise - Solid understanding of laboratory instruments and their operational principles.
• Analytical Techniques Knowledge - Familiarity with various analytical methods used in lab testing and analysis.
• Lab Software Systems Proficiency - Working knowledge of software platforms used to manage laboratory data and workflows.
• Problem-Solving Skills - Ability to identify, analyze, and resolve technical or process-related issues effectively.
• Communication Skills - Strong verbal and written communication for cross-functional collaboration and documentation.
• SOP Adherence & Regulatory Compliance - Ability to work within regulated environments while strictly following Standard Operating Procedures.
• Ticketing System Proficiency (ServiceNow/Remedy) - Hands-on experience managing tickets, incidents, or service requests using ITSM tools.
• Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) - Working knowledge of quality management processes including deviation handling, change control

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