LAB CSV IT Benchtop Support

Advanced Manufacturing Tech Solutions (AMTSOL); Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Innovative culture

Impactful work

Job summary

Advanced Manufacturing Tech Solutions (AMTSOL) in Singapore seeks an experienced IT Helpdesk Support Specialist for Laboratory IT in a pharmaceutical manufacturing setting. The role focuses on supporting Laboratory IT systems, ensuring system reliability, data integrity, and regulatory compliance under GXP/GMP requirements.

The successful candidate will have 5–7 years in IT support, a Bachelor’s degree in IT, and strong skills in hardware/software troubleshooting, networking, and IT security.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5–7 years of working experience in IT support roles, preferably in a laboratory or pharmaceutical manufacturing environment.
• Familiarity with GXP and GMP regulations, with experience in implementing and maintaining compliant IT systems and processes.
• Strong technical skills in hardware and software troubleshooting, network administration, and IT security.

Responsibilities

• Provide technical support and troubleshooting for Laboratory IT systems, including hardware, software, and network infrastructure.
• Collaborate with laboratory staff and IT teams to address technical issues, ensure system reliability, and minimize downtime while complying with GXP/GMP regulations.
• Perform routine maintenance tasks, including system updates, backups, and security patches, to maintain integrity and security of laboratory IT systems.
• Assist in implementing new IT systems and technologies, ensuring seamless integration with existing laboratory workflows and compliance requirements.
• Document support activities, incident reports, service requests, and resolution procedures to maintain records of IT support and compliance.

Skills

IT support

GXP/GMP compliance

Communication

Detail-oriented

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Hardware troubleshooting

Network administration

IT security

Job description

About the job LAB CSV IT Benchtop Support

Job Title: IT Helpdesk Support Specialist - Laboratory IT (Pharmaceutical Manufacturing)

Overview: We are seeking an experienced IT Helpdesk Support Specialist to join our team and provide technical assistance for Laboratory IT systems in pharmaceutical manufacturing. The ideal candidate will have expertise in IT support, familiarity with GXP and GMP regulations, and a strong background in supporting laboratory operations. This role offers an exciting opportunity to contribute to the efficiency and compliance of our laboratory IT infrastructure within the pharmaceutical manufacturing environment.

Key Responsibilities:

• Provide technical support and troubleshooting assistance for Laboratory IT systems, including hardware, software, and network infrastructure.
• Collaborate with laboratory staff and IT teams to address technical issues, ensure system reliability, and minimize downtime in compliance with GXP and GMP regulations.
• Perform routine maintenance tasks, including system updates, backups, and security patches, to maintain the integrity and security of laboratory IT systems.
• Assist in the implementation of new IT systems and technologies, ensuring seamless integration with existing laboratory workflows and compliance requirements.
• Document support activities, including incident reports, service requests, and resolution procedures, to maintain a comprehensive record of IT support activities and compliance efforts.
• Stay updated with industry trends and best practices in Laboratory IT support, GXP/GMP regulations, and emerging technologies to enhance the efficiency and effectiveness of IT support services.

Qualifications and Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 to 7 years of working experience
• Proven experience in IT support roles, preferably in a laboratory or pharmaceutical manufacturing environment.
• Familiarity with GXP and GMP regulations, with experience in implementing and maintaining compliant IT systems and processes.
• Strong technical skills in hardware and software troubleshooting, network administration, and IT security.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with laboratory staff, IT teams, and regulatory authorities.
• Detail-oriented mindset with a focus on compliance, accuracy, and documentation in a regulated environment.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment while adhering to strict deadlines and regulatory requirements.

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Collaborative and innovative work environment.
• Opportunity to contribute to life-saving drug development.