Senior Lab System Support Engineer

OCTOMATE STAFFING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

OCTOMATE STAFFING PTE. LTD.

in Singapore is seeking a Lab IT and Compliance Specialist to provide first-level hands-on support for laboratory software systems and instrument integration platforms, oversee daily lab activities, and act as liaison with regulatory bodies and partner institutions. The role requires a Bachelor’s degree, knowledge of GxP, CSV, instrument analytics, and ITSM ticketing (ServiceNow/Remedy); you will ensure validation, audit trails, SOPs, and cross-functional

Qualifications

• Bachelor's degree required.
• GxP regulations knowledge and application in regulated environments.
• CSV validation principles, protocols, and documentation.

Responsibilities

• Provide first-level hands-on support for lab software and instrument integration.
• Oversee daily lab activities including scheduling and maintenance.
• Coordinate with QA, IT, and external bodies for audits and compliance.
• Maintain system configurations, user guides, and audit trails.

Skills

GxP compliance

CSV validation

Lab instrumentation

ITSM tickets

SOP adherence

Documentation

Audits & QA

Cross-functional comms

Education

Bachelor’s degree

Tools

ServiceNow/Remedy

Job description

• Provide first-level hands& feet support for laboratory software systems and instrument integrationplatforms.
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
• User Management Activities(E.g: User Creation, Modification & Deletions etc.)
• Hardware related PC/Network– Coordination with Desktop support team
• Vendor communications,coordination during the System Hardware failures & any other Maintenances
• Backup of the Standalone and Benchtop systems on regular basis
• Application Software upgrades on the standalone systems.
• Onboarding and off boarding Lab systems
• Monthly patching coordination.
• Backup & Restoration for the Lab systems
• Lac/es Configuration
• Update SOPs/ WIs
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC,spectrophotometers).
• Ensure accuratedocumentation of system configurations, user guides, and troubleshootingprocedures.
• Help maintain audit trailsand support data archival processes.
• Support compliance with GoodLaboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDAregulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support Audits Queries from the LAB IT side.

Job Requirements

• Holds a Bachelor’s degree
• GxP Compliance Knowledge –Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment.
• Computer System Validation(CSV) – Proficient in validation principles, protocols, and documentation for computerized systems.
• Laboratory Instrumentation Expertise – Solid understanding of laboratory instruments and their operational principles.
• Analytical Techniques Knowledge – Familiarity with various analytical methods used in lab testing and analysis.
• Lab Software Systems Proficiency – Working knowledge of software platforms used to manage laboratory data and workflows.
• Problem-Solving Skills –Ability to identify, analyze, and resolve technical or process-related issueseffectively.
• Communication Skills –Strong verbal and written communication for cross-functional collaboration anddocumentation.
• SOP Adherence &Regulatory Compliance – Ability to work within regulated environments while strictly following Standard Operating Procedures.
• Ticketing System Proficiency(ServiceNow/Remedy) – Hands-on experience managing tickets, incidents, or service requests using ITSM tools.
• Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) – Working knowledge of quality management processes including deviation handling, change control, and CAPA management.

We regret that only shortlisted candidates will be notified.

Jayden Ong | R24119451
EA Licence No. 23C1980