Account Operations Assistant Manager

Crane Worldwide Logistics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics in Singapore is seeking an experienced Operations Planner to support daily planning, execute end-to-end shipments, and ensure compliance with SOPs. The role emphasizes SLA/KPI monitoring, escalation management, and cross-functional collaboration with country teams and carriers.

Ideal candidates bring 3–5 years in logistics operations, strong Excel and data-reporting skills, and a Diploma in Logistics or related field.

Qualifications

• 3–5 years experience in freight forwarding or logistics operations.
• Strong airfreight and multimodal knowledge.
• Understanding of SOPs, SLAs, KPIs.
• Strong Excel skills and dashboard/reporting.
• Excellent communication with stakeholders.
• Diploma in Logistics or related field preferred.

Responsibilities

• Support daily planning, workload prioritization, and end-to-end shipment execution.
• Monitor SLA/KPI performance and coordinate recovery actions.
• Lead operational escalations and coordinate cross-functional stakeholders.
• Maintain SOPs, reporting standards, and drive continuous improvement.
• Coordinate Control Tower activities and support manpower planning.
• Prepare management and customer reports with data insights.

Skills

Excel

Pivot tables

Data cleaning

Dashboard reporting

Analytical skills

Communication

Education

Diploma in Logistics/ Supply Chain/ Business

Job description

Key Responsibilities

• Operational Planning & Execution – Support the Operations Manager in daily planning, workload prioritization, and end-to‑end shipment execution, ensuring compliance with customer SOPs and timely resolution of operational exceptions.

• Performance & SLA Management – Monitor and drive SLA/KPI performance, identify service gaps and trends, coordinate recovery actions, and support operational performance reviews.

• Customer & Escalation Management – Lead operational escalations, coordinate cross‑functional stakeholders, and support customer meetings, reviews, and critical shipment communications.

• Process Governance & Continuous Improvement – Maintain operational SOPs and reporting standards, lead RCCA and corrective actions, and identify opportunities to improve efficiency, data accuracy, and service quality.

• Team & Manager Support – Coordinate daily Control Tower activities, provide guidance to Operations Specialists, support manpower and workload planning, and act as the Operations Manager’s delegate when required.

• Reporting & Business Analytics – Prepare management and customer reports, ensure data accuracy, and provide operational insights to support decision‑making, risk management, and continuous improvement.

Requirements

• 3–5 years of experience in freight forwarding, logistics operations, control tower, key account operations, customer service, or transport coordination.

• Strong airfreight and/or multimodal logistics operational knowledge, including shipment execution, carrier coordination, documentation flow, milestone tracking, and exception management.

• Good understanding of SOPs, SLAs, KPIs, shipment visibility, and customer service performance expectations.

• Strong Excel skills, including pivot tables, lookup formulas, data cleaning, and basic dashboard/report preparation.

• Ability to analyse operational data, identify trends or service gaps, and translate findings into practical actions.

• Strong communication skills with the ability to interact professionally with customers, country teams, carriers, vendors, and internal stakeholders.

• Comfortable working in a fast‑paced, high‑pressure environment with tight deadlines and high customer expectations.

• Experience supporting customer reviews, performance reporting, or QBR preparation will be an advantage.

• Diploma in Logistics, Supply Chain Management, Business, or a related discipline preferred.