Senior Strategic Tech Advisor and Solutions Lead

HP PPS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

HP PPS ASIA PACIFIC PTE. LTD. in Singapore is seeking a seasoned professional to oversee critical technology areas and strategic accounts.

You will design and deliver advanced support solutions, mentor junior staff, and expand relationships with key clients while acting as a trusted advisor in service delivery. The role emphasizes building productive internal and external relationships, contributing to complex projects, and aligning support plans with business goals across geographic regions.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Responsibilities

• Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluates support plans based on business indicators and align them with the organization’s service solutions.
• Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
• Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
• Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
• Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education

Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline

Job description

HP PPS ASIA PACIFIC PTE. LTD. in Singapore is seeking a seasoned professional to oversee critical technology areas and strategic accounts.

You will design and deliver advanced support solutions, mentor junior staff, and expand relationships with key clients while acting as a trusted advisor in service delivery. The role emphasizes building productive internal and external relationships, contributing to complex projects, and aligning support plans with business goals across geographic regions.